Terms and Conditions ("Terms")





Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.valuetext.io website (the "Service") operated by ValueText Pvt Ltd ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you do not agree to these Terms and Conditions, please do not use the website and/or services.

1. Definitions:

The terms "Company," "we," "us," and "our" refer to by ValueText Private Limited ("Valuetext").

The terms "you," "your," and "yours" refer to the customer or the representative of the customer who actually obtains the authority expressly from the customer.

App” or “Software” or “Application” or “API” which refer to computer program/services which are being provided by ValueText and/or Installed from salesforce app exchange.

SMS” or “Message” or “Content” refers to the information processing or sending via ValueText application.

Service” refers to features provided by ValueText App.

Your Data” or “Company Data” or “User Data” refers to the data which we are required for service availability.

Fee” or “Price” refer to paid by the  customer to avail any of the ValueText services

2. License & Scope of Services:

2.1 You may not use the application or our services and may not accept the terms if

(a) You are not of legal age to form a binding contract with us as per laws of India, or 4

(b) You are a person barred from receiving the services under the laws of the India or other countries including the country in which you are resident or from which you use the services.

2.2 “Valuetext” hereby grants you a limited, non-exclusive, non-transferable, non-sub licenseable, revocable right and license during the term of this agreement in and under our intellectual property rights, to access and use the Services, solely in accordance with the terms and conditions of this agreement. Unless explicitly stated otherwise, any new features provided by “Valuetext” that augment or enhance the current Services shall also constitute "Services" and shall be subject to these terms and conditions.You may not, nor allow any third party to, copy, distribute, sell, disclose, lend, transfer, convey, modify, decompile, disassemble or reverse engineer the Services for any purpose whatsoever. You may not allow any unauthorized third party to access the Services for any purpose whatsoever. All rights not expressly granted under this Agreement are retained by “Valuetext”.

Scope:

To avail ValueText services you need to create an account with  www.valuetext.io website or from ValueText app installed from App Exchange or otherwise. You must provide accurate and complete information and keep your Account information updated. You are solely responsible for the activity that occurs on your Account, and for keeping your Account password and token secured. We will not be liable for losses caused by any unauthorized use of your Account by a third party either financially, legally or otherwise. You may never use a third party’s account, registration information, or password on the Services without an express authority/permission. You must notify us immediately of any change in your eligibility to use the Services (including any changes to or revocation of any licenses from state authorities), breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. You have the ability to delete or Inactive your Account by emailing support@valuetext.io.

Your salesforce or software have to provide proper access for Installation and use. Your company also required to provide qualified representative or manager while installing and configuration of ValueText Application.

After complete installation and configuration. You are the complete responsible and liable for any claims, damages, security and disputes arising out of purchase.

You are liable/ completely responsible for all the information you are sending SMS/Messages via ValueText in any form.You have to have trained and knowledge resource to create template and data which you are sending via SMS.

Users have to pay with available payment options at ValueText Application, Website or payment gateway links sent to the customers and other options as updated from time to time. Users can subscribe the service on “go on” basis, based on the available funds you can use the service.

Service Terms:

  • We will greet our customers in a courteous and professional manner.
  • We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.
  • We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.
  • We will touch base with our customers to update them as to where we are in the process.
  • We will respond to website questions/requests within 24 hours during normal business hours.
  • We will respond to applicants (employee/volunteer) within 24 hours of normal process time to let them know when they can expect completion and any delays that may arise in the process.
  • We will finish our encounters with our customers in a courteous and professional way.

Software versioning & Enhancement to our services:

ValueText will always try to give better experience from our services. We may make small changes to the application or our services, may  fix errors & bugs from time to time users can get these routine updates without any extra cost. Major changes or major upgrades may be chargeable. If user requested for specific changes that can be expected either in updated version of the application or as a regular updates depending upon company internal policy. The decision of the company in this respect is final. User has to wait for changes suggested which have been already identified by the company are going to be addressed in next version scheduled.

Users can still use their existing features without upgrading the new version.

Some of the changes must be update by the user for running the service smooth if those changes are related to limitations.

3. User Conduct:

The data or information or resource you are available through or sending via ValueText should not be harassing ,obscene,  unlawful, harmful, threatening,  abusive, torturous, defamatory, vulgar, libelous, invasive of another’s privacy, racially, hateful, ethnically, Hurting, unsolicited, unauthorized information, unauthorized   advertising, unauthorized  promotional, promotional information, junk, chain letters, spam, schemes, triangle schemes or Pyramid schemes.

Information or data which you  are transmitting or sending via valuetext should not be viruses or programing code, files, link  which can destroy or limit the functionality of receiver electronic devices or software application.

Information which you are transmitting or sending via valueText service should not violate local or state or country or national or international laws and telecommunication policy or law, data privacy policy or law and security policy or law.

Information or data which you are transmitting should not interfere or destroy or limit the functionality of other websites or Servers/Services or any networks or any electronic devices or software or software programs.

You are completely responsible to send or receive or transmit data from your account and from your dedicated or assigned numbers or sender ids.

You are responsible for providing suitable hardware or communications equipment, and for all other infrastructure necessary to ensure your access to our Services. You are also responsible, at your own expense, for the provision and the regular monitoring of telecommunication and access infrastructure between your operations center and our platform.

4. Property Rights:

You understood , agreed and acknowledged the ValueText  is sole owner for the all rights ,titles and all intellectual property rights of the company.

Its comes under violating of copyright law if you use ValueText logs, titles and service marks which you can see on App or website. ValueText is not granting any license to utilize any logo or trademarks.

We are licensing to use the service or app for your internal purpose and not to sell or lease or transfer some portion or complete portion of application.

5. Duration:

This agreement is valid from the date you have created your account with us. We may or may not directly communicate or we may post information of terms update.

6. Modifications:

Changes in the industry, carrier and other partner requirements, applicable law and regulations may require us to make changes to our Terms and Services from time to time. We endeavor to timely provide notice of such material modifications, however, it is your responsibility to check these Terms of Use periodically for changes and we encourage you to do so.

We reserve the right, in our sole discretion, to modify or replace any of these Terms of Use, or change, suspend, or discontinue the Site and Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Site or by sending you notice through the Services, or by another appropriate means of electronic communication. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without liability or advance notice. You acknowledge that your continued use of the Services following notification of any changes to these Terms constitutes acceptance of those changes.

Any new services or features offered by us are subject to these Terms of Use and any other service-specific applicable terms and conditions specified by us from time to time.

7. Pricing Policy:

ValueText deduct funds from your account on SMS and Dedicated Numbers.

SMS fee: SMS price depend to the message sending country. Currently price list details are available at our website (www.valuetext.io).

You acknowledge that we reserve the right to change our fees from time to time, in our sole discretion. Your continued use of the Services after a price change becomes effective constitutes your agreement to pay the changed amount.

You agree to pay the usage fees as we mentioned at our site (which is either our standard of fees, as may be updated from time to time, and/or any other order forms for our Services ordered by you and accepted in writing by us).

Pricing agreement will serve for a limited time of period and that will be issues based on the your company Volume.

You are responsible for and shall pay all applicable taxes. This includes all federal, state and local taxes, fees, charges, surcharges or other similar exactions, imposed on or with respect to our Services whether these taxes are imposed directly on you or on ValueText and include, but are not limited to, sales and use taxes, utility user’s fees, excise taxes, VAT, any other business and occupations taxes, emergency  taxes, franchise fees and universal service fund fees or taxes, Swachh Bharat(India) tax, tax. For purposes of this section, taxes do not include any taxes that are imposed on or measured by the net income, property tax or payroll taxes of ValueText.

8. Suspension or Termination:

ValueText has complete right to terminate or suspend Services if you breach any terms. Termination can happen without prior intimation.  Any party can terminate or suspend the service. After termination ValueText will refund available funds if any after deducting any lability left. Refund will happened in 20 to 30 working days from the date of termination.

9. LIMITATION OFLIABILITY:

ValueText shall not be liable for any loss or damage or any costs, expenses or other claims including without limitation loss of profit, business, revenue, goodwill or anticipated savings, loss of any data or information and/or special or indirect loss or consequential loss, resulting from the Use or the inability to Use the Services, due to downtime, server failure or otherwise or in any way relating to the Services.

10. Confidentiality:

Feedback: We welcome feedback on our service. The feedback which you have given is completely our property and we can publish on our site or any other places. We will not pay for display of your feedback and your name.

Marks: we both grant each other the right to use and display each other’s name and logo (the Licensor Marks) on our respective websites and in other promotional materials solely in connection with each of our respective activities under these Terms. 

Each party has rights to use and display each other’s Licensor Marks under this subjection will end automatically in the event these Terms terminate.

11. Limited Warranty and Disclaimer.

 

a. Representations. ValueText represents and warrants to you that it has the corporate power and authority to enter into this Agreement and perform its obligations hereunder. We will use commercially reasonable efforts to address faults reported with respect to our proprietary platform that are within our control in a timely manner. We may temporarily suspend the Services in order to undertake maintenance or upgrades. Except in the event of a force majeure, substantial or total outage of the Services or other matters beyond our reasonable control or that we cannot foresee, we will endeavor to give you five (5) days prior notice (on the Site or otherwise) of such suspensions.

b. Assumption of Risk. We have no special relationship with or fiduciary duty to you. You acknowledge and agree that we have no control over and have no duty to take any action regarding and shall have no liability for: (i) acts, faults or omissions of any third party telecommunications systems, networks or operators (including, without limitation, suspension or termination of our connections, or faults in or failures of their apparatus’ or network), (ii) which users gain access to the Services, (iii) what Content you access or receive via the Services, or (iv) how you may be affected by, interpret, rely upon, or use the Content. You release us from all liability for you having acquired or not acquired Content through the Services. We make no representations concerning any Content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, or legality or appropriateness of material or Content contained in or accessed through the Services.

c. No Responsibility for Third Party Information, Acts or Omissions. Similarly, we do not guarantee, warrant or accept responsibility for information provided by, or acts or omissions of, direct and indirect users of our Services. We do not verify or evaluate information or data provided by third parties through the Services, and neither we nor our suppliers make any guarantees or warranties, express or implied, about any of the information offered or provided, including, without limitation, warranties relating to accuracy, availability, or results of use. We also have no control over and we accept no liability in connection with the telephone numbers submitted for verification purposes on our customers’ websites. We prohibit use of our services to impersonate others and for other fraudulent purposes (see our Acceptable Use Policy) but we do not accept responsibility for third party actions. For example, if an end user has stolen, borrow, or has access to a phone and uses the relevant phone number for verification purposes through the Services, we are not responsible for such actions or any actions you may take based upon that information.

d. No Legal Advice. Information provided on our Site in is for informational purposes only, is not exhaustive, and shall not be considered legal advice. We advise you to consult with your own independent legal counsel for any legal or regulatory advice.

e. No Emergency Services. Our Services are not intended for and may not be used (i) in connection with 911, E911, 108, 100, 101 or other emergency, public safety or similar services (“Emergency Services”), or (ii) as a replacement for any primary phone services (e.g., landline or mobile phones) used to contact Emergency Services. You acknowledge that we and our suppliers have no responsibility to connect any 911 calls to any Public Safety Answering Point.

f. Downtime and Service Suspensions

In addition to our rights to terminate or suspend Services to You as described in Section 8 above, You acknowledge that:

  1. Your access to and use of the Services may be suspended for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of the Services for any reason, including as a result of power outages, system failures or other interruptions; and
  2. we shall also be entitled, without any liability to You, to suspend access to any portion or all of the Services at any time, on a Service-wide basis:

(a) for scheduled downtime to permit us to conduct maintenance or make modifications to any Service;

(b) in the event of a denial of service attack or other attack on the Service or other event that we determine, in our sole discretion, may create a risk to the applicable Service, to You or to any of our other customers if the Service were not suspended; or

(c) in the event that we determine that any Service is prohibited by applicable law either imposed by Telecom Regulatory Authority of India (TRAI) regulations, Department of Telecommunications (DOT) regulations, or any other government regulations or otherwise determine that it is necessary or prudent to do so for legal or regulatory reasons (collectively, "Service Suspensions"). We shall have no liability whatsoever for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that You may incur as a result of any Service Suspension. To the extent we are able, we will endeavor to provide You notice of any Service Suspension in accordance with the notice provisions set forth in Section 13 below and to post updates regarding resumption of Services following any such suspension, but shall have no liability for the manner in which we may do so or if we fail to do so.

g. Security – The responsibility depends on your security systems

We strive to keep information You provide to us secure, but cannot guarantee that we will be successful at doing so. Accordingly You acknowledge that You bear sole responsibility for adequate security, protection and backup of Your content including all text messages associated with Your account. We strongly encourage You, where available and appropriate, to use encryption technology to protect Your content from unauthorized access and to routinely archive Your content. We will have no liability to You for any unauthorized access or use, corruption, deletion, destruction or loss of any of Your content.

f. Disclaimer.EXCEPT AS OTHERWISE EXPRESSLY SET FORTH ABOVE IN THIS SECTION “Limited Warranty and Disclaimer”, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY (E.G. AS TO LATENCY AND THROUGHPUT), AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WE, AND OUR SUPPLIERS, PARTNERS AND LICENSORS, AND EACH OF OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, DO NOT WARRANT (AND HEREBY EXPRESSLY DISCLAM ALL WARRANTIES) THAT: (I) THE SERVICES (OR ANY MOBILE OPERATORS) WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED, (III) ANY CONTENT OR SOFTWARE AVAILABLE ON OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (IV) THE CONTENT ON THE SITES OR SERVICES (OR ANY THIRD PARTY SITES OR SERVICES LINKED THERETO) IS ACCURATE, ERROR-FREE, OR COMPLETE, OR (V) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY CONTENT OF, COMMUNICATION BY, OR PRODUCT OR SERVICE ADVERTISED OR OFFERED BY, A THIRD PARTY THROUGH THE SERVICES, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTIES.

12. DEMNITY

12.1 You agree to indemnify and hold the Company, and its subsidiaries, affiliates, officers, directors, agents and employees, harmless from any claim, demand, action, losses, damages, liabilities, costs and expenses(including attorneys’ fees and expert’s fees), made by any third party due to or arising out of:

(i) Your violation of the Terms;

(ii) Your violation of the user conduct under section 3 hereunder;

(iii) Your wrongful use or misuse of any of the company services;

(iv) Your violation of any applicable laws.

12.2 The Company agrees to indemnify and hold You harmless against any actual third party claims arising out of infringement of intellectual property rights of third party, which are solely and directly attributable to Your Use of the Application pursuant to the terms of this Agreement.

If such a claim is made, the Company shall, at its own expense and option, exercise one of the following remedies:

(i) Obtain for You, the right to continue to Use the Services consistent with this Agreement;

(ii) Modify the Services to make them non-infringing;

(iii) You agree and acknowledge that the indemnity protections offered in clause are contingent upon you providing the company with a notice of such third party claims, and co-operate in the investigation, settlement and defence of such claims.

12.3 Exceptions to Indemnification

The Company shall have no obligation to indemnify you to the extent that such claims under clause 12.2 arise as a result of:

(i) Your combination of services with other products or services not reasonably foreseeable by the Company and such infringement or claim could have been avoided in the absence of such combination;

(ii) Your modification and misuse of the services, not in compliance with this Agreement, where such infringement or claim could have been avoided in the absence of such modification or misuse.

13. Deletion of User data

We will delete the all the data including personal information after 3 months from cancellation of subscription.  

14. Subscription cancellation policy & Refund policy

At any time you can cancel subscription by sending an email to support@valuetext.io and funds related(India Pack) to send message for India will not be refund back renaming all funds will be refund in 20 to 30  working days. There is no cancellation fee.