ValueText is the company behind SMS, MMS and WhatsApp for Salesforce.
One product, a managed package that runs inside the customer's own org. Used by 250+ teams worldwide, in sales, marketing and support teams.
How it started
ValueText was not started to enter a market. One person kept meeting the same gap in Salesforce orgs and nothing on AppExchange closed it.
01
An internship, on an MBA
Saw bulk messaging used for sales. Learned how texting and carriers work: routes, sender IDs, delivery receipts, what fails and why.
02
Years inside the Salesforce ecosystem
Developer and architect first, then customer-facing roles. Different orgs, different industries, the same records.
03
The same problem, every time
Email open rates under 10%. Teams needed to reach customers and the CRM had no channel that did.
04
Nothing on AppExchange did it properly
Existing packages bolted a vendor inbox onto Salesforce. Conversations lived outside the record. He left a full-time job to build one that kept them inside.
At scale
Four numbers, all carried by the same managed package running in customer orgs, on their own gateway accounts.
Who uses it
Sales, marketing and support teams, mostly in mid-size to large organisations where Salesforce already runs the business. Their own admins install the package and it sends on their own gateway accounts.
TechnologyFinancial servicesInsuranceCommunicationsEducationHealthcareReal estateGovernment
For procurement
The documents a vendor review asks for, in one place.
01
SecurityHosting, encryption, access control, data inside your org
→
02
Data processing addendumRoles, transfers and the processing terms procurement signs
→
03
Sub-processorsEvery carrier and provider the service relies on
→
04
Privacy policyWhat is collected, why, and for how long
→
05
Terms of serviceThe agreement behind the AppExchange listing
→
Questions the documents do not answer: support@valuetext.io.
Last reviewed Sep 2026