What the Professional plan includes

The full comparison of the three plans: https://valuetext.io/pricing/

Pricing

• Licences and the base fee are billed once a year, in advance.
• Messages are billed as you send them, at the rates on page 3, and your invoice shows them. Incoming SMS is free.
• Prices exclude VAT or GST where applicable.
• One base fee per account, whatever plan you are on and however many licences you buy. What it pays for is on page 4.

Message costs

Message delivery is billed as you go, at the per-message rates below. A WhatsApp conversation you start uses a template Meta has approved. Meta prices templates in four categories:

We submit your templates to Meta for approval and tell you when they are live.

Your rates, USA

Other countries differ. The current rate for every country we serve is on https://valuetext.io/pricing/.

From 1 October 2026. Meta starts charging for service messages, and for utility messages sent inside an open 24-hour window, including the ones your agents send from the WhatsApp Business phone app. From 1 October 2026 they are priced per message, at the rate published for your country.

Available add-ons, not included

Support, included in the base fee

One base fee per account pays for the four things below, so none of them is a line on your invoice. Support is built for teams whose messaging is part of daily operations.

Security and compliance

ValueText is a 100% native Salesforce managed package. Your data is stored only inside your Salesforce org. In pass-through mode, messages transit ValueText infrastructure briefly for delivery and are deleted within 60 seconds of processing, with no persistent storage, backups or archives.

• Built as a Salesforce managed package, which passes Salesforce's security review.
• No persistent external storage of your message content or recipient data.
• Your Salesforce security model, permissions, field-level security and sharing rules apply to every message automatically.
• ISO 27001:2022 certified.
• Subprocessors are listed in the Data Processing Addendum: https://valuetext.io/data-processing-addendum/

Customer proof

ValueText is used by organisations worldwide, from non-profits and educational institutions to SaaS teams and enterprises. Trusted by 250+ teams worldwide, among them Singlife, Fujifilm, Yamaha, Legrand, PCCW, UCSF, FieldCore and DiDi. Rated 4.98 on Salesforce AppExchange, from 131 verified reviews.

• Ease of use. Your team works inside the Salesforce record it already knows, so training stays short.
• Speed to launch. The setup takes 15 minutes, and your first templates, automations and inbox are set up with you.
• Responsive support. A real person on our website chat for production issues, day and night.

Browse customer feedback on the Salesforce AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFoedUAD

Renewal and cancellation

Annual plans are non-refundable except as set out in the Terms of Service. Both annual and monthly subscriptions renew automatically, annual for successive 12-month periods and monthly for successive monthly periods, and require 30 days' written notice of non-renewal before the end of the then-current term. If ValueText terminates for its own uncured material breach, prepaid but unused licence fees are refunded pro rata from the effective date of termination, as set out in section 9.5 of the Terms of Service.

Terms

This proposal and order form is issued under, and governed by, the ValueText Private Limited Terms of Service at https://valuetext.io/terms-of-service/ (the "Agreement") together with the ValueText Data Processing Addendum at https://valuetext.io/data-processing-addendum/, each incorporated by reference. By signing, the customer agrees to be bound by the Agreement and the Data Processing Addendum.

If this order form and the Agreement conflict directly, this order form prevails, but only for the products, services and transactions described here and only to the extent section 14.2 of the Terms of Service permits.

Any purchase order, invoice terms or other document the customer issues in connection with this order form is for administrative purposes only and has no legal effect on the rights or obligations of either party unless ValueText expressly agrees in writing.

This order form becomes effective and binding only when duly authorised representatives of both parties have signed it. It may be signed in counterparts, including by electronic or digital signature, each of which is an original and all of which together are one agreement.

By signing, the customer orders the items on page 2 for the initial term. Customer purchase order number, if any: ____________________