ValueText Pricing

Supercharge your Salesforce Org with SMS, WhatsApp and Telegram messaging

Simple pricing and no hidden costs at all

Basic
SMS - outgoing only
$5
user/month, billed annually
or $7 user/month billed monthly

    For teams looking to start with SMS messaging in Salesforce

    Key Basic plan features:

    • Single SMS texting
    • Bulk SMS messaging
    • Dynamic templates
    • SMS from List Views
    • SMS from Reports
    • SMS from Campaigns
    • Built-in Opt-in/Opt-out support
    • Basic Automation
    • MMS texting
    • Sender ID only
    • and more
Try for free
Standard
SMS - inbound & outgoing
$9
user/month, billed annually
or $11 user/month billed monthly

    For teams that need two-way messaging communication and advanced automation

    Everything from Basic, plus:

    • Phone number
    • Live chat console
    • SMS Inbox
    • Advanced SMS Automation
    • Business Hours Handling
    • Advanced Opt-in/Opt-out options
    • Built-in reports
    • Built-in dashboards
    • Advanced SMS scheduling
    • Advanced SMS follow ups
    • and more
Try for free
*Pro*
Multi-channel (SMS, WhatsApp, Telegram) - inbound & outgoing
$18
user/month, billed annually
or $21 user/month billed monthly

    For teams that want to use multiple messaging channels, and automation with chatbots.

    Everything from Standard, plus:

    • Multi-channel messaging - SMS, WhatsApp, Telegram
    • Advanced Converse Inbox view
    • Powerful Chatbots
    • WhatsApp texting
    • Dynamic routing between SMS & WhatsApp
    • Telegram messaging
    • ChatGPT
    • and more
Try for free

*Standard Onboarding and Support included in all ValueText pricing plans

*Minimum license count for all plans is 10

*Non-profit discounts available

Compare All Features ↓

Basic

Standard

Pro

Incoming and outgoing messaging
SMS messaging
Phone number as sender id
WhastApp messaging
Telegram messaging
Sticky sender
Channel automatic routing
Automation (Workflow, flow, process builder, apex)
Bulk message from List View
Bulk message from reports
Bulk message from CSV file
Mini chat console
Big chat console
Converse Inbox View
Notification utility componenet
Latest patch update (free)
Bring your own gateway
Advanced automation
MMS
Advanced Opted Mechanism
Bots
Built-in dashboards
Facebook Messenger (beta)
New channel integration
No server model
Built-in Opted Mechanism

WhatsApp messages cost calculation

Chat by Business Pricing in ValueText, Salesforce SMS App
Chat by Contact Pricing in ValueText, Salesforce SMS App
What is Template Message? 
 
WhatsApp Template messages use pre-approved message templates for outbound notifications like delivery alerts and appointment reminders. They can not be used for marketing. You must use a WhatsApp Template Message if more than 24 hours have elapsed since the user last responded to you. Any other type of message will fail
 
 
What is Session Message?
 
WhatsApp Session messages are any messages sent and received in response to a user-initiated message to your application. A messaging
session starts when a user sends your application a message, and lasts for 24 hours from the most recently received message. You can wait for users to message your app, or you can send a Template Message to invite the user to respond. Within the session you can send any type of message content, files or locations.

Chat initiated by Business

Chat by Business Pricing in ValueText, Salesforce SMS App
 
 
1. business initiated the first template message. (WhatApp fee + 0.005 USD)
     2. Reply by the customer/ user. the session started with a reply and ends after 24 hours (0 USD)
3. reply by the business within the session period (0.005 USD)

Chat initiated by user or customer or website visitor

Chat by Contact Pricing in ValueText, Salesforce SMS App
 
 
1. First chat initiated by customer/user/website visitor (Outside of session window and this message helps to start the session). Only WhatsApp will be applied.
2. reply from business (0.005 USD)
3. reply from user (0 USD)
4. reply from business (0.005 USD)

Price Per SMS and WhatsApp messages

Select Country

SMS Outgoing Message

Business Initiated Marketing Template

Business Initiated Utility Template

Business Initiated Authentication Template

Customer Initiated WhatsApp Incoming Message

WhatsApp Session Message Outgoing

WhatsApp Session Message Incoming

#We do Price match, Please contact us for discount
#You can send instant messages to 215 countries
*Country flags only for representation
*Single SMS = 160 plain text Characters (160 bytes).
*Single WhatsAapp Message = 1600 Characters or 5MB File .

ValueText Enterprise

For larger organizations with more advanced needs and security requirements, ValueText can offer a custom plan designed for you.

Contact Sales
ValueText Enterprise Pricing Plan - Salesforce Messaging App

Available Add-ons

Premium Onboarding and Training

Do you have more advanced automation and setup needs, or want to get additional training for your team? Our team of experts can handle this for you.

Contact Sales

Premium Support

Get faster response times via multiple support channels with our premium support. Includes support for additional customizations of ValueText.


Contact Sales

Link tracking & shortening

Shorten your URLs with built-in functionality and track performance of your links



Contact Sales
Hundreds of successful teams worldwide communicate through ValueText
Cédric Baumgartner - CPO & Co-Founder. Customer testimonial for ValueText - SMS App for Salesforce
John Levy - Chief Operating Officer. Customer testimonial for ValueText - SMS App for Salesforce
Charles Lucas - Salesforce Lead. Customer testimonial for ValueText - SMS App for Salesforce
Michail Berdinskiy - Salesforce Lead. Customer testimonial for ValueText - SMS App for Salesforce
Nassar Mehmood - Salesforce Delivery Lead. Customer testimonial for ValueText - SMS App for Salesforce
Renee Pierce - Salesforce Admin. Customer testimonial for ValueText - SMS App for Salesforce
Bala Peri - Development Manager and Salesforce Architect. Customer testimonial for ValueText - SMS App for Salesforce
Client testimonials

“VALUETEXT IS AN OUTSTANDING SOLUTION”
Valuetext is the outstanding solution to integrate WhatsApp and SMS into salesforce. The support team can also only be praised in highest tones. The team can be reached at any time and is ready to support within minutes in case of problems. Feature requests do not gather dust, but are integrated into upcoming updates within a short period of time. A feature that I particularly enjoy is the automatic fallback solution (if the WhatsApp message cannot be delivered, an SMS is sent) - this is an immense enrichment. I can only recommend this tool!

Cédric Baumgartner
CPO & Co-Founder
Client testimonials

“DOES EXACTLY WHAT IT NEEDS TO DO”
We needed a text application that was simple to use and simple to integrate. So far it's been reliable, and bug-free. We have 150 users and they have adopted it with minimal training.

Jon Levy
Chief Operating Officer
Client testimonials

“BEST SMS APP IN APPEXCHANGE”
The system is very simple to use and renovate with time which is excellent. It is user friendly and the cost is very good. The new features have made it very easy for our business to communicate with patients and improve their journey experience. In my opinion the customer service and support is the best out there, very quick response and they assist you all the way without any ques.tions. I have been working with them for a year now and I have no complaints. I would highly recommend on Salesforce.

Charles Lucas
Salesforce Lead
Client testimonials

“ABSOLUTELY STUNNING”
One of the best solutions for support in Salesforce. It's pretty user-friendly, has a good cost, and many features (live-chats, workflows, dynamic templates, dashboards, etc). But what most important that ValueText has a great team who can always help and modify the app under your wishes. Highly recommended this app. We expending this solution to multiple countries now.

Michail Berdinskiy
Salesforce Lead
Client testimonials

“EXXCELLENT PRODUCT WITH GREAT SUPPORT”
We were looking for a solution which was cost effective, easy to use and one that is continuously being developed and we found ValueText ticked all those boxes. From first contact to roll out support have been great. Willing to listen to ideas in how the app can be improved and very quick response. If ever you are looking for an SMS solution I would suggest you check out ValueText.

Nassar Mehmood
Salesforce Delivery Lead
Client testimonials

“USING VALUETEXT FOR WEEKEND SUPPORT NOTIFICATIONS”
Our company was looking for a text application to notify our support team on weekends and holidays. ValueText was by far the simplest and most cost effective application for our needs. Within a very short time (an hour?), Value Text understood our requirements and our workflows were in place and running. Everyone from the support team to senior management is very satisfied with this solution!

Renee Pierce
Salesforce Admin
Client testimonials

“EXCELLENT APP & AMAZING CUSTOMER SUPPORT”
After some research we found ValueText app as best to meet our needs. By using this app we’ve achieved time zone based scheduling for different business hours and also automated SMS to entire world with few workflows on Custom object. Support is great and available all the time when needed.

Bala Peri
Development Manager and Salesforce Architect

Frequently Asked Questions

FAQs – Pricing Related

Is a volume discount available for SMS and licenses?

Yes, we have volume discount available, please reach us at: sales@valuetext.io

Does SMS cost change based on the plan?

No, the message cost is the same for all the plans.

Do we need to buy message bundles?

We don’t have an SMS bundle and bundle expiry concept. You can simply load the balance (Automatic payment recharge is also available) into the wallet, and the system will deduct your funds as per your usage.

What is the price of a phone number?

Phone number costs vary from country to country, Please look for the pricing page on our website or contact our support/sales team.

Can I track the message status?

Yes, every message will have an updated message delivery status, cost of the message, and reason for failure.

What is a Sender ID?

A Sender ID is classified as a unique identifier of a message source. Sender ID can either be an “alphanumeric value or a phone number “ which is based on the message receiving country. The maximum length for setting a Sender ID cannot exceed more than Eleven characters and varies based on country

The default Sender ID for the USA is a phone number while an SMS can be sent either from a ValueText Sender ID or a dedicated number, that can be purchased from us.

For India - a custom Sender ID has a limit of 6 characters. However, a mobile number can also be configured as a sender ID.

Countries except for India – have a limitation of 11 Alpha Numeric Characters.

To Configure Inbound Messages, a number has to be purchased from ValueText.

Prices for Sender ID (numbers) vary from Country to Country

See how ValueText can help you achieve 98% open rates and improve customer communication in Salesforce. See how ValueText can help you achieve 98% open rates and improve customer communication in Salesforce.
See how ValueText can help you achieve 98% open rates and improve customer communication in Salesforce.
Request a Demo

Compare All Features ↓

Basic

Standard

Pro

Incoming and outgoing messaging
SMS messaging
Phone number as sender id
WhastApp messaging
Telegram messaging
Sticky sender
Channel automatic routing
Automation (Workflow, flow, process builder, apex)
Bulk message from List View
Bulk message from reports
Bulk message from CSV file
Mini chat console
Big chat console
Converse Inbox View
Notification utility componenet
Latest patch update (free)
Bring your own gateway
Advanced automation
MMS
Advanced Opted Mechanism
Bots
Built-in dashboards
Facebook Messenger (beta)
New channel integration
No server model
Built-in Opted Mechanism

Follow Us

Email: sales@valuetext.io ,
Address: 
B103, Kalpataru, Erragadda, Hyderabad, 500018

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