Need an easy-to-use texting app with great customer support at an affordable price? Meet ValueText.
Based on 50+ reviews on AppExchange
When you get a new lead, SMS or WhatsApp text messaging is a much more effective way to quickly communicate with prospects in comparison to emails or phone calls from unknown numbers that get easily ignored.
Let customers communicate with support through multi-channel text messages or automated chatbots, and receive automatic updates on support cases. Not only it’s highly efficient, but also it increases customer satisfaction and decreases costs.
Reduce your no-show rate and make appointment scheduling more convenient for your customers with automated alerts and reminders via SMS and WhatsApp text messages.
Easily send personalized offers via texts to your prospects and customers from List Views, Reports or Campaigns to drive higher conversions.
Respond to customers using our Chat Console or Converse Inbox. Manage all the conversations in one place, add custom labels, use dynamic templates, send files and audio messages, schedule texts, set up auto responses, and much more!
Want to quickly send or schedule your SMS and WhatsApp messages to many people in bulk? Not a problem, with ValueText you can do it from List Views, Reports or Campaigns. Send custom messages or use templates and bots.
Looking to increase your efficiency and save time? You can automatically send SMS and WhatsApp messages in Salesforce through native automation tools (e.g. instantly confirm scheduled appointments, send reminders, special offers, and more!)
Ready to move to the next level of automation? Our powerful ValueText chatbots allow you to track responses and interact with your contacts without any involvement. Chatbots are ideal for customer support, lead qualification, surveys, and more.
ValueText fully integrates with native Salesforce reports and dashboards to help you track performance of your team as well as cost and engagement of your messages.
Handle Opt-in and Opt-out in different ways - with keywords, public URL, Record level opt out, Org level opt out, or Time based opt out.
Empower your team to handle conversations on the go through standard Salesforce Mobile app.
Get notified about incoming messages even when you don’t have ValueText open. Enable email and mobile app notifications. Quickly expand the window to see full conversation and reply.
Send SMS and WhatsApp messages in Salesforce with Time, Timezone, and Business hours scheduling. You can control or stop the message from sending in case of any changes.
Easily create personalized messages with Dynamic Templates. ValueText supports unlimited number of Relation Fields so that you can customize names, account names, offer expiry dates, and more.
ValueText supports texting from Salesforce reports on any type of records or from CSV files. Choose to send messages immediately, schedule them, or set up recurring sending. We don’t use background API calls unlike other apps.
If the contact doesn’t use WhatsApp and the message cannot be delivered, an SMS will automatically be sent as a fallback channel.
We know how important a seamless Salesforce integration is, so we’ve designed and built ValueText specifically for Salesforce.
Send your first text messages in less than 10 minutes. Our team will help you configure ValueText for your use case and will train your users.
Our pricing simple and affordable. We don’t add hidden charges or charges for failed messages. You pay only for your messages sent and ValueText subscription.
Our customers find ValueText really easy to use. But if you are ever struggling with anything, our outstanding customer support team is always there to provide personal assistance.
ValueText is trusted by hundreds of successful companies in over 30 countries around the world.
We take security very seriously by offering end-to-end encryption, masking personal information (e.g. credit card numbers), handling opt-in and opt-out, GDPR compliance, and more.
AVERAGE RATING ON APPEXCHANGE
Visit our AppExchange listing to get your free trial installed in a Sandbox or Production.Get Started Free
Once it is verified, you can use free credits to test the messaging functionality to your number.
Schedule a quick call with our specialists to configure ValueText for your use case and provide training
Your account will receive 1.5 - 3 USD when signing up, and those funds can be used for sending messages. The standard trial period is 15 days but if you need more please contact our support team to extend the trial period.
Yes, all functions are enabled in the trial version irrespectively of the plan you have selected. Once the plan is upgraded in your account the feature will be disabled as per the selected plan.
Yes, if you are using WhatsApp or Telegram. However, SMS messages can be sent and received only in the USA and Canada. For all other countries, you will be able to send messages but not receive a response. Please contact our support team to assign you a local number.
To convert your account, you will need to recharge by logging into the “valuetext.io” website. After the recharging process is completed, you will receive a setup number and steps to follow. The recharge should be completed as per your order form.
Messages can be sent only to verified/trusted numbers. You can verify your number at Salesforce > ValueText Setup tab > Step 6 > enter your number with country code and click on verify.
If you are using the trial version then you will need to verify your phone number to send messages. Without verification, you cannot send any messages from your account.
1600 is the maximum length of a message. However, in the case of SMS, every 160 segments will be considered as 1 message and you can compose up to 1600 characters.
You can send and receive files up to 5 MB and the files that are supported are: pdf, jpeg, png, jpg, xl, doc,mp3, mp4, and Ogg
If the volume is below 5000 messages per day then the limits do not apply but if the volume is higher then you can use shortcode to overwrite that behaviour.
Yes, you can get your number for sending WhatsApp messages all over the world. But if you would like to send an SMS then you can get your number with the help of porting or hosting methods.
If you would like to get your number for SMS (not for WhatsApp) then you can get your number by hosting or porting. Hosting means you are sharing the SMS capability with us and the existing voice line will be with your existing operator only.
Porting means your service provider will also change and it's completely assigned to us.
Hosting is supported for USA and Canada. Porting is supported for Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Finland, Germany, Ireland, Italy Luxembourg, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Portugal, Romania, Spain, Slovenia, Switzerland, and the United Kingdom.
Yes, you can send messages all over the world. Our application can handle automatic number pickup, based on the country you are sending messages to, and you can schedule a message based on the targeted time zone.
Our customers are in almost 40 different countries and they are sending messages to more than 100 countries, therefore we connected with different service providers worldwide while we also have direct aggregators.
Yes, we support integration with a gateway. However, by default, we also support a few gateways and you can simply configure the details with our app without spending time doing development work. Please reach out to us to know more about the default gateways that are supported.
We have a few clients specifically for OTP verification and real numbers. Please contact our technical support for more information about your use case.
Yes, we have two different architectures. Non-server model and server model.
In the case of the Non-server model, your messages will directly be sent to the network service provider and ValueText doesn’t even know what messages you are sending, and all the messages will be stored only in Salesforce.
In the case of the server model or pass-through server model, we store the data for 10 to 20 seconds before sending the messages to the network., and the messages are deleted automatically once they are delivered or processed.
You can enable the option based on your need.
You can share the important data and at the same time, you can implement data masking rules to protect the data.
We have very high-level security. Our system automatically rejects it if the file’s type is not matching with your settings. For example, you can restrict the “exe” file sharing over the chat, and you can enable the setting to restrict.