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From support to setup to scale — here’s how ValueText is making life easier.
1600 is the maximum length of a message. However, in the case of SMS, every 160 segments will be considered as 1 message and you can compose up to 1600 characters.
You can send and receive files up to 5 MB and the files that are supported are: pdf, jpeg, png, jpg, xl, doc,mp3, mp4, and Ogg
If the volume is below 5000 messages per day then the limits do not apply but if the volume is higher then you can use shortcode to overwrite that behaviour.
Yes, you can get your number for sending WhatsApp messages all over the world. But if you would like to send an SMS then you can get your number with the help of porting or hosting methods.
If you would like to get your number for SMS (not for WhatsApp) then you can get your number by hosting or porting. Hosting means you are sharing the SMS capability with us and the existing voice line will be with your existing operator only.
Porting means your service provider will also change and it's completely assigned to us.
Hosting is supported for USA and Canada.
Porting is supported for Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Finland, Germany, Ireland, Italy Luxembourg, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Portugal, Romania, Spain, Slovenia, Switzerland, and the United Kingdom.
Yes, you can send messages all over the world. Our application can handle automatic number pickup, based on the country you are sending messages to, and you can schedule a message based on the targeted time zone.
Our customers are in almost 40 different countries and they are sending messages to more than 100 countries, therefore we connected with different service providers worldwide while we also have direct aggregators.
Yes, we support integration with a gateway. However, by default, we also support a few gateways and you can simply configure the details with our app without spending time doing development work. Please reach out to us to know more about the default gateways that are supported.
We have a few clients specifically for OTP verification and real numbers. Please contact our technical support for more information about your use case.
Yes, we have two different architectures. Non-server model and server model.
In the case of the Non-server model, your messages will directly be sent to the network service provider and ValueText doesn’t even know what messages you are sending, and all the messages will be stored only in Salesforce.
In the case of the server model or pass-through server model, we store the data for 10 to 20 seconds before sending the messages to the network., and the messages are deleted automatically once they are delivered or processed.
You can enable the option based on your need.
You can share the important data and at the same time, you can implement data masking rules to protect the data.
We have very high-level security. Our system automatically rejects it if the file’s type is not matching with your settings. For example, you can restrict the “exe” file sharing over the chat, and you can enable the setting to restrict.
