Choosing a Salesforce SMS App?
Compare 360 SMS vs ValueText
Companies evaluating Salesforce texting apps choose ValueText as the best 360 SMS alternative.
ValueText is an intuitive Salesforce texting app that is quick to integrate.
“We have been using the app for a couple of months now, and absolutely love it! Its main strength is the simplicity of the application, and everything about it – easy to set up automation, easy to add lines (we needed several lines, and the ability to switch between them for different clients and this solution delivers that perfectly!), easy to track messages and receipts, etc.”
Eyal Leeder, Chief Operating Officer
Are you happy to pay hidden fees, have a lengthy setup, and not be able to cancel your contract?
While 360 SMS seems like a good solution, here are some real customer reviews to consider when comparing 360 SMS vs ValueText:
Very intrusive and terrible customer service
“I attempted to do a trial of this service. Not only was it very intrusive to install (needing extra permissions for information that it should not need access to) but it took a week to get the assistance to fully install the program for proper testing, then get a local number approved and assigned to our account. Literally the day after all of this was completed and we were about to start trials, I receive an email stating that our trial period is almost over. I also finally received the pricing rates which include an annual fee, monthly fee and fee per text. I replied that we were not in the market for such an expensive program and uninstalled the app from our salesforce platform. The system them proceeded to send an automated “Sorry to see you go” email to EVERY user in our system. Most of our staff/users had no idea we were even looking at an SMS feature and were very confused by this email, and several email accounts were essentially spamed by multiple messages. Consider carefully before installing this program, even just for trial purposes.”
– Verified 360 SMS review on AppExchange
Transparency over price is very poor. Also, after daily harassment from Sales Manager
“- I found the app UI is quite clunky compared to other SMS apps.
– During the demo, the Sales manager joined the call and she was very rude (smerking and laughing to herself).
– I’ve now had to block them from Whatsapp, Calls, Text and Emails because I have been getting daily harrassment from someone in their Sales team – even after telling them I decided to go with another app.
– The app has alot of hidden fee’s compared to other apps – such as charging for inbound sms, charging for ‘automation’ which all other apps allow for free.
This app is a complete rip off. Avoid Avoid Avoid!”
– Verified 360 SMS review on AppExchange
Great support but…
“SMS360 delivered a great product which is easy to use and set-up. Their support was very hands on and helped with all issues we encountered.
However when we wanted to cancel to contract after decision to change providers they basically refused to confirm our termination and provide a final invoice. The process did almost take 6 months to complete.”
– Verified 360 SMS review on AppExchange
Too difficult to set up
“instructions not sufficient to set up”
– Verified 360 SMS review on AppExchange
Full Comparison 360 SMS vs ValueText ↓
| Features | ValueText | SMS Magic | Comments |
|---|---|---|---|
|
PRICING |
|||
| User License Cost | $5-18/user/month (no hidden fees) | $7-32/user/month | For ValueText, all features are included in our Pro plan. Our pricing is transparent and there is no hidden cost for extra features. |
| SMS Outgoing Cost * | $11 for 1000 messages | $15 for 1,000 messages | ◄ *Pricing may differ for each country. This example is for USA |
| WhatsApp Messaging Cost | Country based | Country Based | |
| Support |
- Free - 1 to 5 Minutes response time for production issues with live agent support. Avg 2 to 4 hours for email response - Support channels: Chat, Email and Zoom |
- Free - Avg. Response Time: 12 to 48 hours - Only ticket base response, no support on Salesforce end - Support channels: Email |
◄ ValueText is the only app with live chat technical support to assist you in just 5 minutes. Support is of utmost importance for smooth delivery of messages, controlling spam rates and taking immediate action in real time. If you read ValueText reviews on AppExchange, you will see that our customers love our great support. |
| Other cost | No hidden cost (automation, bots, converse view all included based on the pricing plan) | Features like Automation, Multi-channel support, etc. cost extra | |
| Roll over Message Credits | Yes. Just pay as you go, no unnecessary bundles. | No | With ValueText, there is not concept of credit expiry |
|
UI |
|||
| Ease of Setup |
- Very Easy with 5 simple configuration steps - Start sending messages in 5-10 minutes - No Support required |
- Complex - 10+ days to go live - Requires Support |
|
| Trial Available | Yes ( with $3 bonus) | Yes | |
| Multi channel | Yes ( with unique automatic routing) | Yes | |
|
BASIC FEATURES |
|||
| 1-on-1 Messaging | Yes | Yes | |
| Bulk Messaging from List Views and Campaigns Object | Yes | Yes | |
| Bulk SMS from Salesforce Reports | Yes ( Without API calls) | No | |
| Hyperlink tracking | Yes | Yes | |
| Multiconversation Bar | Yes | No | |
| Email to SMS | Yes ( with extra option to choose when user is offline only) | Yes | |
| Template Folders | Yes | No | |
| Incoming Alerts Bar | Yes | Yes | |
| SMS Analytics | Yes | Yes | |
| Unified Conversation View | Yes | Yes | |
| Automatic timezone handling | Yes | No | With ValueText, your developers don’t need to spend efforts to handle the date time fields in template |
| Multi- Lingual | Yes | Yes | |
| User office hours handling | Yes | No | |
| User leave handling | Yes | No | |
| Voice files or recording messages | Yes | No | |
| Group chat | Yes | No | |
|
SECURITY FEATURE'S |
|||
| Data Masking | Yes | No | |
| File type security | Yes | No | |
| File sharing URL expiry protection | Yes | No | |
| No server mode (full data safe) | Yes | No | With ValueText, no pass through server required. No server option is available. |
|
ADVANCED FEATURE'S |
|||
| True 'Zero-code' Configurability | Yes | No | |
| Conversation manager / View / Desk | Yes | Yes | |
| Sticky Sender | Yes (Highly advanced and no formula or coding required) | Yes | Very advanced. Admin can easily choose the setting. |
| Automate messages through Process Builders | Yes | Yes | |
| Automate messages through Workflows, Flows, APEX class or APIs | Yes | Only via Workflows | ◄ Doesn’t require any Salesforce customizations |
|
OUT OF THE BOX MODULES |
|||
| Drip Campaigns | No | Yes | |
| Chatbot | Yes ( Powerful and can handle the multile cases or records in the chat | Yes | No limits on the number of conversations and number of messages. ValueText bots are more powerful compared to all other apps. Our bots can handle multiple cases or orders in one chat conversation |
| Surveys | Yes | Yes | ValueText supports triggering surveys from Apex, Flow and bulk message button. |
| Keyword-based Data Updation | Yes | Yes | ◄ SM - Automation requires PB's/workflows |
| Automate SF actions on Incoming Keywords | Yes | No | ◄ Salesforce actions include Task creation, field updates, user alerts, record creation, trigger Voicemail drops, or any other standard or custom action. |
| Ringless Voicemails | No | No | Ringless Voicemails are illegal in many states. As per our company policy, we do not provide this option. |
| SF Mobile App Supported | Yes | Yes | |
| Verify the Number | No | No | |
| Blacklist Number & Spam Handler | Yes | Yes | |
| Auto-create leads and cases | Yes | Yes | |
| Color code incoming messages | Yes | No | ◄ The incoming messages will appear in different color in the incoming alerts bar as per the age of the message |
| Signatures | Yes | No | |
| Personalized Branding | Yes | No | ◄ With ValueText, you can personalize app's features by adding your company logo |
| Restricted Templates | Yes | No | ◄ With ValueText, you can use Restricted Templates Editing based on user permissions. Used when ones needs to restrict templates based on profile, queue, users. |
| Relate incoming with last outgoing | Yes | Yes | |
| Autoforward messages to Personal numbers | Yes | Yes | |
| Omnichannel Configuration | Yes | Yes | ◄ Easily configure different queues and Templates, automation on the start and end of the chat and more. |
| Bulk Fail Notification | Yes | Yes | ◄ Send email alert to user when bulk messages' delivery fails |
| Custom Opt-In/ Opt-Out Keywords | Yes | Yes | |
| CTI Dailer | No | No | |
| Platform event optimization | Yes | No | This feature is unique to ValueText and it's really valuable. You can use fewer platform events with ValueText. Our app is optimized to use fewer platform resources. For example, we don't suggest to use polling methods as other apps do. |
| Bulk message from CSV | Yes | No | |
| Fall back channel | Yes | No | For example, if you customer doesn't use WhatsApp, then an SMS will be sent automatically. This feature is unique to ValueText. |
| Dual architecture to integrate phone based and open id based app | Yes | No | With ValueText, you can integrate non-phone number based apps like WeChat or Telegram |
| Features | ValueText | 360 SMS | Comments |
|---|---|---|---|
|
PRICING |
|||
| User License Cost | $5-18/user/month (no hidden fees) | Starting from $7/user/month for basic plan. Additional packages paid extra | For ValueText, all features are included in our Pro plan. Our pricing is transparent and there is no hidden cost for extra features. |
| SMS Outgoing Cost * | $11 for 1000 messages | $15 for 1,000 messages | ◄ *Pricing may differ for each country. This example is for USA |
| WhatsApp Messaging Cost | Country based | Country Based | |
| Support |
- Free - 1 to 5 Minutes response time for production issues with live agent support. Avg 2 to 4 hours for email response - Support channels: Chat, Email and Zoom |
- Free - Avg. Response Time: 2 to 4 hours - Support channels: Chat, Email, Call, Text |
◄ ValueText is the only app with live chat technical support to assist you in just 5 minutes. Support is of utmost importance for smooth delivery of messages, controlling spam rates and taking immediate action in real time. If you read ValueText reviews on AppExchange, you will see that our customers love our great support. |
| Other cost | No hidden cost (automation, bots, converse view all included based on the pricing plan) | Extra platform or automation costs $3300 / year | |
| Roll over Message Credits | Yes. Just pay as you go, no unnecessary bundles. | Yes | With ValueText, there is not concept of credit expiry |
|
UI |
|||
| Ease of Setup |
- Very Easy with 5 simple configuration steps - Start sending messages in 5-10 minutes - No Support required |
- Easy - Start within 10 minutes of installation - No Support required |
|
| Trial Available | Yes ( with $3 bonus) | Yes | |
| Multi channel | Yes ( with unique automatic routing) | Yes | |
|
BASIC FEATURES |
|||
| 1-on-1 Messaging | Yes | Yes | |
| Bulk Messaging from List Views and Campaigns Object | Yes | Yes | |
| Bulk SMS from Salesforce Reports | Yes ( Without API calls) | Yes | |
| Hyperlink tracking | Yes | Yes | |
| Multiconversation Bar | Yes | Yes | |
| Email to SMS | Yes ( with extra option to choose when user is offline only) | Yes | |
| Template Folders | Yes | Yes | |
| Incoming Alerts Bar | Yes | Yes | |
| SMS Analytics | Yes | Yes | |
| Unified Conversation View | Yes | Yes | |
| Automatic timezone handling | Yes | No | With ValueText, your developers don’t need to spend efforts to handle the date time fields in template |
| Multi- Lingual | Yes | Yes | |
| User office hours handling | Yes | No | |
| User leave handling | Yes | No | |
| Voice files or recording messages | Yes | Yes | |
| Group chat | Yes | No | |
|
SECURITY FEATURE'S |
|||
| Data Masking | Yes | No | |
| File type security | Yes | No | |
| File sharing URL expiry protection | Yes | No | |
| No server mode (full data safe) | Yes | No (Pass through server required) | With ValueText, no pass through server required. No server option is available. |
|
ADVANCED FEATURE'S |
|||
| True 'Zero-code' Configurability | Yes | No | |
| Conversation manager / View / Desk | Yes | Yes | |
| Sticky Sender | Yes (Highly advanced and no formula or coding required) | Yes | Very advanced. Admin can easily choose the setting. |
| Automate messages through Process Builders | Yes | Yes | |
| Automate messages through Workflows, Flows, APEX class or APIs | Yes | Yes | ◄ Doesn’t require any Salesforce customizations |
|
OUT OF THE BOX MODULES |
|||
| Drip Campaigns | No | Yes | |
| Chatbot | Yes ( Powerful and can handle the multile cases or records in the chat | Yes | No limits on the number of conversations and number of messages. ValueText bots are more powerful compared to all other apps. Our bots can handle multiple cases or orders in one chat conversation |
| Surveys | Yes | Yes | ValueText supports triggering surveys from Apex, Flow and bulk message button. |
| Keyword-based Data Updation | Yes | Yes | ◄ SM - Automation requires PB's/workflows |
| Automate SF actions on Incoming Keywords | Yes | Yes | ◄ Salesforce actions include Task creation, field updates, user alerts, record creation, trigger Voicemail drops, or any other standard or custom action. |
| Ringless Voicemails | No | Yes | Ringless Voicemails are illegal in many states. As per our company policy, we do not provide this option. |
| SF Mobile App Supported | Yes | Yes | |
| Verify the Number | No | Yes | |
| Blacklist Number & Spam Handler | Yes | Yes | |
| Auto-create leads and cases | Yes | Yes | |
| Color code incoming messages | Yes | Yes | ◄ The incoming messages will appear in different color in the incoming alerts bar as per the age of the message |
| Signatures | Yes | Yes | |
| Personalized Branding | Yes | Yes | ◄ With ValueText, you can personalize app's features by adding your company logo |
| Restricted Templates | Yes | Yes | ◄ With ValueText, you can use Restricted Templates Editing based on user permissions. Used when ones needs to restrict templates based on profile, queue, users. |
| Relate incoming with last outgoing | Yes | Yes | |
| Autoforward messages to Personal numbers | Yes | Yes | |
| Omnichannel Configuration | Yes | Yes | ◄ Easily configure different queues and Templates, automation on the start and end of the chat and more. |
| Bulk Fail Notification | Yes | Yes | ◄ Send email alert to user when bulk messages' delivery fails |
| Custom Opt-In/ Opt-Out Keywords | Yes | Yes | |
| CTI Dailer | No | Yes | |
| Platform event optimization | Yes | No | This feature is unique to ValueText and it's really valuable. You can use fewer platform events with ValueText. Our app is optimized to use fewer platform resources. For example, we don't suggest to use polling methods as other apps do. |
| Bulk message from CSV | Yes | No | |
| Fall back channel | Yes | No | For example, if you customer doesn't use WhatsApp, then an SMS will be sent automatically. This feature is unique to ValueText. |
| Dual architecture to integrate phone based and open id based app | Yes | No | With ValueText, you can integrate non-phone number based apps like WeChat or Telegram |
Hundreds of successful teams worldwide communicate through ValueText
Why Customers Prefer ValueText as a 360 SMS Alternative
Salesforce native
We know how important a seamless Salesforce integration is, so we’ve designed and built ValueText specifically for Salesforce.
Quick and Easy Setup
Send your first text messages in less than 10 minutes. Our team will help you configure ValueText for your use case and will train your users.
Transparent and affordable pricing
Our pricing simple and affordable. We don’t add hidden charges or charges for failed messages. You pay only for your messages sent and ValueText subscription.
User-friendly app with outstanding support
Our customers find ValueText really easy to use. But if you are ever struggling with anything, our outstanding customer support team is always there to provide personal assistance.
Worldwide coverage
ValueText is trusted by hundreds of successful companies in over 30 countries around the world.
Enterpirse-grade security
We take security very seriously by offering end-to-end encryption, masking personal information (e.g. credit card numbers), handling opt-in and opt-out, GDPR compliance, and more.
See how ValueText can help you achieve 98% open rates and improve customer communication.
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