Choosing a Salesforce SMS App?
Compare SMS-Magic vs ValueText
Companies evaluating Salesforce texting apps choose ValueText as the best SMS-Magic alternative.
ValueText is an intuitive Salesforce texting app that is quick to integrate.
“We have been using the app for a couple of months now, and absolutely love it! Its main strength is the simplicity of the application, and everything about it – easy to set up automation, easy to add lines (we needed several lines, and the ability to switch between them for different clients and this solution delivers that perfectly!), easy to track messages and receipts, etc.”
Eyal Leeder, Chief Operating Officer
Are you happy to receive unauthorized charges, poor customer service, and rely on reviews from people who haven’t tried the product?
While SMS-Magic seems like a good solution, here are some customer reviews to consider when comparing SMS-Magic vs ValueText:
Unauthorized charges of 1600.00 for a plan that should be 400.00.
“I signed up and paid for the service last year and it works as advertised (after a few calls with their support team). This year I received a bill for 1000.00 with a due date of 11/2019. They ended up charging my card in July for 1000.00. I had no intention of renewing service and did not authorize the charge. My POC told me that it was an error and they had the same issue with another co-worker of mine. In addition she tells me that they have changed their pricing and now offer a cheaper service. So I’m a single user (sending and receiving less than 100 texts monthly) and it appears they are charging for a multi user account. They not only charged my card without authorization but they charged for an outdated plan that’s 3 x’s more expensive than what I would pay now.
Then they charged my card for another 600.00 a week ago which I have disputed. I called them and the “account manager” tells me that she’s not even assigned to my account and that she cant help. She says someone else will be contacting me.
Be cautious – the product works but my experience dealing with these over charges and lack of service is enough to avoid working with them.“
– Verified SMS-Magic review on AppExchange
Mediocre product and poor service
“SMS Magic aggressively pushes users to give 5 Star reviews as part of the initial integration process. Overall our experience with SMS Magic has been very poor:
* We have had multiple instances where SMS functionality simply did not work for hours at a time during business hours without explanation. There website claims they have 100% uptime, but this is simply untrue.
* They claim to offer 24/7 support, but they will not provide support on Weekends, and actually getting a hold of support in a timely fashion is difficult.
* Upgrading versions of SMS Magic requires many hours as in double digits, so be prepared to not be able to use SMS Magic for a day if you plan on keeping the software up-to-date.
* SMS Magic makes no effort to not break functionality when creating new versions, so after upgrading to the latest version of SMS Magic many features we depended on were no longer available, and the SMS Magic team were not aware these features were missing and were unable to resolve the issues in a timely manner.
Ultimately, SMS Magic is a poorly designed product with bad support, which has cost our business $1000s.“
– Verified SMS-Magic review on AppExchange
Support is horrible
“You will not get them to answer a phone call or respond to emails. The support E-mail address is bouncing back and adding new services is a pain.“
– Verified SMS-Magic review on AppExchange
Too slow to judge?
“Subscribed to SMS Magic based on recommendations. Took SMS Magic Support team 2 weeks to get licensing activated for us. Now currently sitting at 1-week delay in support team resolving issue with Salesforce Mobile app experience. Still waiting for solution.”
– Verified SMS-Magic review on AppExchange
Aggressive sales and “feedback” policy
“As an update to my first review: I was promised monthly credits and within the first 30 days, that turned out to not be the case. In the best case scenario, they aren’t being clear and upfront. Worst case, they promise something they don’t actually offer.
Also, note that the high amount of great reviews are from people who haven’t yet tried the product – that’s because they push for 5-star reviews at the conclusion of a training session. I was asked to leave a review before I had any experience with the platform, and I did so glowingly because I was optimistic about the service.“
– Verified SMS-Magic review on AppExchange
Was Great, Turnover Concerning
“… unfortunately both the contacts named are no longer with them and we’ve now had three different reps in 6 months. The support was key. I’d take a hard look at competitors.
Also should note we could not send videos via SMS Magic which they claimed were limitations of mobile providers, but we could send them flawlessly with other 3rd party vendors.“
– Verified SMS-Magic review on AppExchange
Why Customers Prefer ValueText as an SMS-Magic Alternative
Salesforce native
We know how important a seamless Salesforce integration is, so we’ve designed and built ValueText specifically for Salesforce.
Quick and Easy Setup
Send your first text messages in less than 10 minutes. Our team will help you configure ValueText for your use case and will train your users.
Transparent and affordable pricing
Our pricing simple and affordable. We don’t add hidden charges or charges for failed messages. You pay only for your messages sent and ValueText subscription.
User-friendly app with outstanding support
Our customers find ValueText really easy to use. But if you are ever struggling with anything, our outstanding customer support team is always there to provide personal assistance.
Worldwide coverage
ValueText is trusted by hundreds of successful companies in over 30 countries around the world.
Enterpirse-grade security
We take security very seriously by offering end-to-end encryption, masking personal information (e.g. credit card numbers), handling opt-in and opt-out, GDPR compliance, and more.
Full Comparison SMS-Magic vs ValueText ↓
| Features | ValueText | SMS Magic | Comments |
|---|---|---|---|
|
PRICING |
|||
| User License Cost | $5-18/user/month (no hidden fees) | $7-32/user/month | For ValueText, all features are included in our Pro plan. Our pricing is transparent and there is no hidden cost for extra features. |
| SMS Outgoing Cost * | $11 for 1000 messages | $15 for 1,000 messages | ◄ *Pricing may differ for each country. This example is for USA |
| WhatsApp Messaging Cost | Country based | Country Based | |
| Support |
- Free - 1 to 5 Minutes response time for production issues with live agent support. Avg 2 to 4 hours for email response - Support channels: Chat, Email and Zoom |
- Free - Avg. Response Time: 12 to 48 hours - Only ticket base response, no support on Salesforce end - Support channels: Email |
◄ ValueText is the only app with live chat technical support to assist you in just 5 minutes. Support is of utmost importance for smooth delivery of messages, controlling spam rates and taking immediate action in real time. If you read ValueText reviews on AppExchange, you will see that our customers love our great support. |
| Other cost | No hidden cost (automation, bots, converse view all included based on the pricing plan) | Features like Automation, Multi-channel support, etc. cost extra | |
| Roll over Message Credits | Yes. Just pay as you go, no unnecessary bundles. | No | With ValueText, there is not concept of credit expiry |
|
UI |
|||
| Ease of Setup |
- Very Easy with 5 simple configuration steps - Start sending messages in 5-10 minutes - No Support required |
- Complex - 10+ days to go live - Requires Support |
|
| Trial Available | Yes ( with $3 bonus) | Yes | |
| Multi channel | Yes ( with unique automatic routing) | Yes | |
|
BASIC FEATURES |
|||
| 1-on-1 Messaging | Yes | Yes | |
| Bulk Messaging from List Views and Campaigns Object | Yes | Yes | |
| Bulk SMS from Salesforce Reports | Yes ( Without API calls) | No | |
| Hyperlink tracking | Yes | Yes | |
| Multiconversation Bar | Yes | No | |
| Email to SMS | Yes ( with extra option to choose when user is offline only) | Yes | |
| Template Folders | Yes | No | |
| Incoming Alerts Bar | Yes | Yes | |
| SMS Analytics | Yes | Yes | |
| Unified Conversation View | Yes | Yes | |
| Automatic timezone handling | Yes | No | With ValueText, your developers don’t need to spend efforts to handle the date time fields in template |
| Multi- Lingual | Yes | Yes | |
| User office hours handling | Yes | No | |
| User leave handling | Yes | No | |
| Voice files or recording messages | Yes | No | |
| Group chat | Yes | No | |
|
SECURITY FEATURE'S |
|||
| Data Masking | Yes | No | |
| File type security | Yes | No | |
| File sharing URL expiry protection | Yes | No | |
| No server mode (full data safe) | Yes | No | With ValueText, no pass through server required. No server option is available. |
|
ADVANCED FEATURE'S |
|||
| True 'Zero-code' Configurability | Yes | No | |
| Conversation manager / View / Desk | Yes | Yes | |
| Sticky Sender | Yes (Highly advanced and no formula or coding required) | Yes | Very advanced. Admin can easily choose the setting. |
| Automate messages through Process Builders | Yes | Yes | |
| Automate messages through Workflows, Flows, APEX class or APIs | Yes | Only via Workflows | ◄ Doesn’t require any Salesforce customizations |
|
OUT OF THE BOX MODULES |
|||
| Drip Campaigns | No | Yes | |
| Chatbot | Yes ( Powerful and can handle the multile cases or records in the chat | Yes | No limits on the number of conversations and number of messages. ValueText bots are more powerful compared to all other apps. Our bots can handle multiple cases or orders in one chat conversation |
| Surveys | Yes | Yes | ValueText supports triggering surveys from Apex, Flow and bulk message button. |
| Keyword-based Data Updation | Yes | Yes | ◄ SM - Automation requires PB's/workflows |
| Automate SF actions on Incoming Keywords | Yes | No | ◄ Salesforce actions include Task creation, field updates, user alerts, record creation, trigger Voicemail drops, or any other standard or custom action. |
| Ringless Voicemails | No | No | Ringless Voicemails are illegal in many states. As per our company policy, we do not provide this option. |
| SF Mobile App Supported | Yes | Yes | |
| Verify the Number | No | No | |
| Blacklist Number & Spam Handler | Yes | Yes | |
| Auto-create leads and cases | Yes | Yes | |
| Color code incoming messages | Yes | No | ◄ The incoming messages will appear in different color in the incoming alerts bar as per the age of the message |
| Signatures | Yes | No | |
| Personalized Branding | Yes | No | ◄ With ValueText, you can personalize app's features by adding your company logo |
| Restricted Templates | Yes | No | ◄ With ValueText, you can use Restricted Templates Editing based on user permissions. Used when ones needs to restrict templates based on profile, queue, users. |
| Relate incoming with last outgoing | Yes | Yes | |
| Autoforward messages to Personal numbers | Yes | Yes | |
| Omnichannel Configuration | Yes | Yes | ◄ Easily configure different queues and Templates, automation on the start and end of the chat and more. |
| Bulk Fail Notification | Yes | Yes | ◄ Send email alert to user when bulk messages' delivery fails |
| Custom Opt-In/ Opt-Out Keywords | Yes | Yes | |
| CTI Dailer | No | No | |
| Platform event optimization | Yes | No | This feature is unique to ValueText and it's really valuable. You can use fewer platform events with ValueText. Our app is optimized to use fewer platform resources. For example, we don't suggest to use polling methods as other apps do. |
| Bulk message from CSV | Yes | No | |
| Fall back channel | Yes | No | For example, if you customer doesn't use WhatsApp, then an SMS will be sent automatically. This feature is unique to ValueText. |
| Dual architecture to integrate phone based and open id based app | Yes | No | With ValueText, you can integrate non-phone number based apps like WeChat or Telegram |
| Features | ValueText | 360 SMS | Comments |
|---|---|---|---|
|
PRICING |
|||
| User License Cost | $5-18/user/month (no hidden fees) | Starting from $7/user/month for basic plan. Additional packages paid extra | For ValueText, all features are included in our Pro plan. Our pricing is transparent and there is no hidden cost for extra features. |
| SMS Outgoing Cost * | $11 for 1000 messages | $15 for 1,000 messages | ◄ *Pricing may differ for each country. This example is for USA |
| WhatsApp Messaging Cost | Country based | Country Based | |
| Support |
- Free - 1 to 5 Minutes response time for production issues with live agent support. Avg 2 to 4 hours for email response - Support channels: Chat, Email and Zoom |
- Free - Avg. Response Time: 2 to 4 hours - Support channels: Chat, Email, Call, Text |
◄ ValueText is the only app with live chat technical support to assist you in just 5 minutes. Support is of utmost importance for smooth delivery of messages, controlling spam rates and taking immediate action in real time. If you read ValueText reviews on AppExchange, you will see that our customers love our great support. |
| Other cost | No hidden cost (automation, bots, converse view all included based on the pricing plan) | Extra platform or automation costs $3300 / year | |
| Roll over Message Credits | Yes. Just pay as you go, no unnecessary bundles. | Yes | With ValueText, there is not concept of credit expiry |
|
UI |
|||
| Ease of Setup |
- Very Easy with 5 simple configuration steps - Start sending messages in 5-10 minutes - No Support required |
- Easy - Start within 10 minutes of installation - No Support required |
|
| Trial Available | Yes ( with $3 bonus) | Yes | |
| Multi channel | Yes ( with unique automatic routing) | Yes | |
|
BASIC FEATURES |
|||
| 1-on-1 Messaging | Yes | Yes | |
| Bulk Messaging from List Views and Campaigns Object | Yes | Yes | |
| Bulk SMS from Salesforce Reports | Yes ( Without API calls) | Yes | |
| Hyperlink tracking | Yes | Yes | |
| Multiconversation Bar | Yes | Yes | |
| Email to SMS | Yes ( with extra option to choose when user is offline only) | Yes | |
| Template Folders | Yes | Yes | |
| Incoming Alerts Bar | Yes | Yes | |
| SMS Analytics | Yes | Yes | |
| Unified Conversation View | Yes | Yes | |
| Automatic timezone handling | Yes | No | With ValueText, your developers don’t need to spend efforts to handle the date time fields in template |
| Multi- Lingual | Yes | Yes | |
| User office hours handling | Yes | No | |
| User leave handling | Yes | No | |
| Voice files or recording messages | Yes | Yes | |
| Group chat | Yes | No | |
|
SECURITY FEATURE'S |
|||
| Data Masking | Yes | No | |
| File type security | Yes | No | |
| File sharing URL expiry protection | Yes | No | |
| No server mode (full data safe) | Yes | No (Pass through server required) | With ValueText, no pass through server required. No server option is available. |
|
ADVANCED FEATURE'S |
|||
| True 'Zero-code' Configurability | Yes | No | |
| Conversation manager / View / Desk | Yes | Yes | |
| Sticky Sender | Yes (Highly advanced and no formula or coding required) | Yes | Very advanced. Admin can easily choose the setting. |
| Automate messages through Process Builders | Yes | Yes | |
| Automate messages through Workflows, Flows, APEX class or APIs | Yes | Yes | ◄ Doesn’t require any Salesforce customizations |
|
OUT OF THE BOX MODULES |
|||
| Drip Campaigns | No | Yes | |
| Chatbot | Yes ( Powerful and can handle the multile cases or records in the chat | Yes | No limits on the number of conversations and number of messages. ValueText bots are more powerful compared to all other apps. Our bots can handle multiple cases or orders in one chat conversation |
| Surveys | Yes | Yes | ValueText supports triggering surveys from Apex, Flow and bulk message button. |
| Keyword-based Data Updation | Yes | Yes | ◄ SM - Automation requires PB's/workflows |
| Automate SF actions on Incoming Keywords | Yes | Yes | ◄ Salesforce actions include Task creation, field updates, user alerts, record creation, trigger Voicemail drops, or any other standard or custom action. |
| Ringless Voicemails | No | Yes | Ringless Voicemails are illegal in many states. As per our company policy, we do not provide this option. |
| SF Mobile App Supported | Yes | Yes | |
| Verify the Number | No | Yes | |
| Blacklist Number & Spam Handler | Yes | Yes | |
| Auto-create leads and cases | Yes | Yes | |
| Color code incoming messages | Yes | Yes | ◄ The incoming messages will appear in different color in the incoming alerts bar as per the age of the message |
| Signatures | Yes | Yes | |
| Personalized Branding | Yes | Yes | ◄ With ValueText, you can personalize app's features by adding your company logo |
| Restricted Templates | Yes | Yes | ◄ With ValueText, you can use Restricted Templates Editing based on user permissions. Used when ones needs to restrict templates based on profile, queue, users. |
| Relate incoming with last outgoing | Yes | Yes | |
| Autoforward messages to Personal numbers | Yes | Yes | |
| Omnichannel Configuration | Yes | Yes | ◄ Easily configure different queues and Templates, automation on the start and end of the chat and more. |
| Bulk Fail Notification | Yes | Yes | ◄ Send email alert to user when bulk messages' delivery fails |
| Custom Opt-In/ Opt-Out Keywords | Yes | Yes | |
| CTI Dailer | No | Yes | |
| Platform event optimization | Yes | No | This feature is unique to ValueText and it's really valuable. You can use fewer platform events with ValueText. Our app is optimized to use fewer platform resources. For example, we don't suggest to use polling methods as other apps do. |
| Bulk message from CSV | Yes | No | |
| Fall back channel | Yes | No | For example, if you customer doesn't use WhatsApp, then an SMS will be sent automatically. This feature is unique to ValueText. |
| Dual architecture to integrate phone based and open id based app | Yes | No | With ValueText, you can integrate non-phone number based apps like WeChat or Telegram |
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