Advanced CTI for Salesforce:
Seamless Telephony Integration with ValueText

Enhance your Salesforce experience with ValueText’s CTI integration. Manage calls, log interactions, and streamline your communication workflow directly in Salesforce.

 5/5

Based on 60+ reviews on AppExchange

Transform Your Salesforce with CTI Integration

Introduction to how CTI enhances Salesforce by bringing voice communication directly into the platform, boosting sales and service teams’ productivity.

Hundreds of successful teams worldwide communicate through ValueText

Enhance Customer Experience with Seamless Communication

Provide a superior customer experience by integrating calls, messages, and records directly in Salesforce. Personalize interactions and respond faster to customer needs, all within a single platform.

Amplify Productivity with Fewer Clicks

Reduce time spent on repetitive tasks and minimize clicks. With ValueText’s CTI and messaging features, your team can manage customer interactions more efficiently, driving productivity to new heights.

Improved Data Visibility

Gain complete visibility into your communication data. Track messages, calls, and interactions with ease, all within Salesforce, ensuring accurate insights and informed decision-making.

Manage Messages, Calls, and Tasks in One Place

Centralize your communication with a unified hub in Salesforce. View records, manage messages and calls, and create tasks—all from a single interface, streamlining your team’s workflow.

Explore how ValueText can streamline your communication and increase customer satisfaction

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Key Features of CTI in salesforce

Salesforce Call Management:

Make, receive, record, transfer, and route calls easily, linking them to records in Salesforce.

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Automatic Call Logging in Salesforce:

Automatically log and update all call records within the Salesforce environment.

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Click-to-Call in Salesforce:

Initiate calls from any Salesforce record with a single click.

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Caller ID & Screen Pop for Salesforce:

Instantly display relevant customer information when receiving a call, including related contacts and active open cases.

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Call Recording & Analytics in Salesforce:

Record, track, and analyse calls to improve communication performance within Salesforce.

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Access Message Chat History:

Extend the window to see complete chat history and chat while on a call.

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Smart Call Routing Rules:

Automatically transfer calls to the record owner or last called agent, handle random call pickups, and provide an automated response if no one is available.

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ValueText is your trusted partner

60M+

MESSAGES SENT

30+

COUNTRIES SERVED

10

DIRECT CARRIERS

5.0

AVERAGE RATING ON APPEXCHANGE

John Levy - Chief Operating Officer. Customer testimonial for ValueText - SMS App for Salesforce

Charles Lucas - Salesforce Lead. Customer testimonial for ValueText - SMS App for Salesforce

Michail Berdinskiy - Salesforce Lead. Customer testimonial for ValueText - SMS App for Salesforce

Nassar Mehmood - Salesforce Delivery Lead. Customer testimonial for ValueText - SMS App for Salesforce

Renee Pierce - Salesforce Admin. Customer testimonial for ValueText - SMS App for Salesforce

Bala Peri - Development Manager and Salesforce Architect. Customer testimonial for ValueText - SMS App for Salesforce

Client testimonials

“VALUETEXT IS AN OUTSTANDING SOLUTION”
Valuetext is the outstanding solution to integrate WhatsApp and SMS into salesforce. The support team can also only be praised in highest tones. The team can be reached at any time and is ready to support within minutes in case of problems. Feature requests do not gather dust, but are integrated into upcoming updates within a short period of time. A feature that I particularly enjoy is the automatic fallback solution (if the WhatsApp message cannot be delivered, an SMS is sent) - this is an immense enrichment. I can only recommend this tool!

Cédric Baumgartner

CPO & Co-Founder

Client testimonials

“DOES EXACTLY WHAT IT NEEDS TO DO”
We needed a text application that was simple to use and simple to integrate. So far it's been reliable, and bug-free. We have 150 users and they have adopted it with minimal training.

Jon Levy

Chief Operating Officer

Client testimonials

“BEST SMS APP IN APPEXCHANGE”
The system is very simple to use and renovate with time which is excellent. It is user friendly and the cost is very good. The new features have made it very easy for our business to communicate with patients and improve their journey experience. In my opinion the customer service and support is the best out there, very quick response and they assist you all the way without any ques.tions. I have been working with them for a year now and I have no complaints. I would highly recommend on Salesforce.

Charles Lucas

Salesforce Lead

Client testimonials

“ABSOLUTELY STUNNING”
One of the best solutions for support in Salesforce. It's pretty user-friendly, has a good cost, and many features (live-chats, workflows, dynamic templates, dashboards, etc). But what most important that ValueText has a great team who can always help and modify the app under your wishes. Highly recommended this app. We expending this solution to multiple countries now.

Michail Berdinskiy

Salesforce Lead

Client testimonials

“EXXCELLENT PRODUCT WITH GREAT SUPPORT”
We were looking for a solution which was cost effective, easy to use and one that is continuously being developed and we found ValueText ticked all those boxes. From first contact to roll out support have been great. Willing to listen to ideas in how the app can be improved and very quick response. If ever you are looking for an SMS solution I would suggest you check out ValueText.

Nassar Mehmood

Salesforce Delivery Lead

Client testimonials

“USING VALUETEXT FOR WEEKEND SUPPORT NOTIFICATIONS”
Our company was looking for a text application to notify our support team on weekends and holidays. ValueText was by far the simplest and most cost effective application for our needs. Within a very short time (an hour?), Value Text understood our requirements and our workflows were in place and running. Everyone from the support team to senior management is very satisfied with this solution!

Renee Pierce

Salesforce Admin

Client testimonials

“EXCELLENT APP & AMAZING CUSTOMER SUPPORT”
After some research we found ValueText app as best to meet our needs. By using this app we’ve achieved time zone based scheduling for different business hours and also automated SMS to entire world with few workflows on Custom object. Support is great and available all the time when needed.

Bala Peri

Development Manager and Salesforce Architect

Seamless Twilio Integration: Bring Your Own Twilio

Easily integrate your existing Twilio account with ValueText at no additional cost for call fees. Enjoy the flexibility of leveraging your own Twilio services while benefiting from our powerful CTI features in Salesforce. Maximize your communication capabilities without incurring extra charges.

You can bring your own Twilio and make it connect. No extra cost on call fees.

See how ValueText can help you achieve 98% open rates and improve customer communication in Salesforce.

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ValueText

Resources

Terms and Policies

Email: sales@valuetext.io ,
Address: Q City – B Block, 3rd Floor, Gachibowli, Hyderabad, Telangana 500032

Advanced CTI for Salesforce: Seamless Telephony Integration with ValueText

Transform Your Salesforce with CTI Integration

Hundreds of successful teams worldwide communicate through ValueText

Enhance Customer Experience with Seamless Communication

Amplify Productivity with Fewer Clicks

Improved Data Visibility

Manage Messages, Calls, and Tasks in One Place

Explore how ValueText can streamline your communication and increase customer satisfaction

Key Features of CTI in salesforce

Salesforce Call Management:

Automatic Call Logging in Salesforce:

Click-to-Call in Salesforce:

Caller ID & Screen Pop for Salesforce:

Call Recording & Analytics in Salesforce:

Access Message Chat History:

Smart Call Routing Rules:

ValueText is your trusted partner

60M+

30+

10

5.0

Cédric Baumgartner

“DOES EXACTLY WHAT IT NEEDS TO DO” We needed a text application that was simple to use and simple to integrate. So far it's been reliable, and bug-free. We have 150 users and they have adopted it with minimal training.

Jon Levy

Charles Lucas

Michail Berdinskiy

Nassar Mehmood

Renee Pierce

Bala Peri

Seamless Twilio Integration: Bring Your Own Twilio

ValueText

Resources

Terms and Policies

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Advanced CTI for Salesforce:
Seamless Telephony Integration with ValueText

“DOES EXACTLY WHAT IT NEEDS TO DO”
We needed a text application that was simple to use and simple to integrate. So far it's been reliable, and bug-free. We have 150 users and they have adopted it with minimal training.