“One inbox. Every message. Total control.”
“Customer conversations, without the chaos.”
“One inbox. Every message. Total control.”
“Real-time support. Real-world results.”
WhatsApp Business API for Salesforce
Send, automate, and track WhatsApp Business messages inside Salesforce—no code or third-party plugins.
Native Integration – No Code – 24/7 Customer Support
Trusted by 250+ businesses and over 1 million users worldwide
How ValueText Works
- 1-1 WhatsApp Business
Personalize every interaction seamlessly
Send and receive WhatsApp Business messages directly from Salesforce.
Engage with customers using personalized texts and WhatsApp messages.
Manage all conversations in one unified inbox.
- Automated Texting
Boost productivity with automated messaging
Automatically trigger SMS and WhatsApp messages based on Salesforce actions.
Create intelligent message workflows effortlessly.
Save time by automating repetitive messaging tasks.
- WhatsApp Business template rules & 24-hour window compliance.
- AI-Chatbots
Respond instantly, 24/7 with smart chatbots
Deploy AI-driven chatbots directly integrated into Salesforce.
Provide immediate answers to common customer inquiries.
Escalate smoothly from chatbot to human agents when needed.
- Flows trigger Business API sessions
- Bulk Messaging
Scale your messaging instantly
Reach hundreds or thousands of contacts simultaneously.
Send bulk messages easily without leaving Salesforce.
Personalize bulk messages effortlessly at scale.
ValueText Pricing
Supercharge your Salesforce Org with SMS, WhatsApp and Telegram messaging
Simple pricing and no hidden costs at all
Basic
SMS - outgoing
- MARKETING:
- ✔️ Single SMS texting
- ✔️ Bulk SMS messaging
- ✔️ Dynamic templates
- ✔️ SMS from List Views
- ✔️ SMS from Reports
- ✔️ SMS from Campaigns
- ✔️ Built-in Opt-in/Opt-out support
- ✔️ Basic Automation
- ✔️ MMS texting
- ✔️ Sender ID only
- ✔️ and more
Standard
SMS - inbound & outgoing
- SALES, MARKTING & SUPPORT:
- ✔️ Phone number
- ✔️ Live chat console
- ✔️ SMS Inbox
- ✔️ Advanced SMS Automation
- ✔️ Business Hours Handling
- ✔️ Advanced Opt-in/Opt-out options
- ✔️ Built-in reports
- ✔️ Built-in dashboards
- ✔️ Advanced SMS scheduling
- ✔️ Advanced follow-ups
- ✔️ and more
Pro
SMS & WhatsApp - inbound & outgoing
- SALES, MARKTING & SUPPORT:
- ✔️ Multi-channel messaging – SMS, WhatsApp, Telegram
- ✔️ Advanced Converse Inbox view
- ✔️ Powerful Chatbots
- ✔️ WhatsApp texting
- ✔️ Dynamic routing between SMS & WhatsApp
- ✔️ Telegram messaging
- ✔️ ChatGPT
- ✔️ WhatsApp Business API conversation costs billed by Meta (not by ValueText).
- ✔️ and more
Basic
SMS - outgoing
- MARKETING
- ✔️ Single SMS texting
- ✔️ Bulk SMS messaging
- ✔️ Dynamic templates
- ✔️ SMS from List Views
- ✔️ SMS from Reports
- ✔️ SMS from Campaigns
- ✔️ Built-in Opt-in/Opt-out support
- ✔️ Basic Automation
- ✔️ MMS texting
- ✔️ Sender ID only
- ✔️ and more
Standard
SMS - inbound & outgoing
- SALES, MARKTING & SUPPORT:
- ✔️ Phone number
- ✔️ Live chat console
- ✔️ SMS Inbox
- ✔️ Advanced SMS Automation
- ✔️ Business Hours Handling
- ✔️ Advanced Opt-in/Opt-out options
- ✔️ Built-in reports
- ✔️ Built-in dashboards
- ✔️ Advanced SMS scheduling
- ✔️ Advanced follow-ups
- ✔️ and more
Pro
SMS & WhatsApp - inbound & outgoing
- SALES, MARKTING & SUPPORT:
- ✔️ Multi-channel messaging – SMS, WhatsApp, Telegram
- ✔️ Advanced Converse Inbox view
- ✔️ Powerful Chatbots
- ✔️ WhatsApp texting
- ✔️ Dynamic routing between SMS & WhatsApp
- ✔️ Telegram messaging
- ✔️ ChatGPT
- ✔️ and more
Why Our Customers Stick With Us
From support to setup to scale — here’s how ValueText is making life easier.
Frequently Asked Questions
Do I need a verified WhatsApp Business Account (WABA)?
Yes. To send messages through the WhatsApp Business API, you’ll need a verified WhatsApp Business Account (WABA) connected to Meta Business Manager. During onboarding, we guide you through: WABA creation (or linking an existing one), phone number verification, business profile setup, meta approval and number provisioning
How are Business API conversation fees handled?
WhatsApp Business API conversations are billed directly by Meta, based on the conversation category and region. We don’t charge markup or commissions. Billing is handled through your Meta account or BSP (Business Solution Provider). You’ll be able to track usage in both Meta’s dashboard and inside ValueText. You only pay for actual conversations — no per-message or monthly message caps.
Can I pre-approve message templates in sandbox?
Yes. Meta allows you to register and approve template messages using a test WABA during your sandbox phase. This means you can: Create and preview templates (text, media, buttons) - Test them in your Salesforce org - Ensure compliance with WhatsApp - Business policy before go-live - Once approved, templates remain linked to your verified number for production.
What happens after the 24-hour session window?
WhatsApp's Business API enforces a 24-hour session window from the user's last message. If 24 hours pass without user interaction: You can no longer send freeform replies - Only pre-approved template messages can be used to re-engage the user - Templates restart a new paid conversation session (billed by Meta) Our system automatically handles session management and flags when templates are required, so you stay compliant.
Do I need a WhatsApp or SMS provider already?
Nope — if you don’t have one, we’ll help you set it up during onboarding. If you already use Twilio or another provider, you can bring your own.
Can I get my number?
Yes, you can get your number for sending WhatsApp messages all over the world. But if you would like to send an SMS then you can get your number with the help of porting or hosting methods.
Is support included during the trial?
Yes — our support team is available before, during, and after setup. You can book a call anytime, and we’re happy to help with questions, setup, or customizations.
Ready to start messaging smarter inside Salesforce?
Let’s connect to explore your unique use cases and set up a personalized experience directly in your Salesforce Sandbox.
Native Integration – No Code – 24/7 Customer Support
