Best Salesforce SMS Apps 2026 – Features, Pricing, Compliance
Why This List Matters
Choosing the right Salesforce SMS apps is now mission-critical for sales, service, and RevOps teams. We analysed nine of the most‑installed AppExchange solutions to find out which tools deliver the best blend of features, pricing, reviews, and compliance in 2026.
Methodology Every price, rating and review count below was read from the vendor’s own public AppExchange listing on 8 September 2026. No vendor‑supplied copy was altered beyond light editing for clarity.
You can always verify the latest pricing and feature updates on each product’s AppExchange page.
Most Feature-Rich Salesforce SMS Apps (2026)
- 01ValueText
- 02Mogli SMS
- 03SMS Magic
Highest Rated Salesforce SMS Apps (September 2026)
- 01Mogli SMS, 4.99
- 02ValueText, 4.98
- 03Girik SMS, 4.94
Salesforce SMS Apps with the Highest Review Counts (September 2026)
- 01SMS Magic, 1,135
- 02Mogli SMS, 209
- 03Ventas, 150
- 04ValueText, 127
#1. ValueText
AppExchange listingSalesforce SMS & WhatsApp Messaging | AI Chatbot + Automation | ValueText
| Website | valuetext.io |
|---|---|
| Demo | Book a demo |
| AppExchange Link | Link |
| Pricing | From $7 USD/user/month |
| Reviews | 4.98 / 5, from 127 reviews |
| Compliance | GDPR ✔ TCPA ✔ Opt‑OutHandling |
As of 8 September 2026, ValueText holds 4.98 out of 5 across 127 AppExchange reviews. ValueText tops the list of Salesforce SMS apps because it’s 100 % native that unifies SMS, MMS, WhatsApp, and AI chatbots in a single console. Teams can send one‑to‑one or bulk messages, automate flows without code, and monitor every conversation in an email‑style Converse View inbox.
Key Highlights
Effortless Bulk & 1-to-1 Campaigns
- Launch high-volume SMS / WhatsApp sends from list views, reports, or CSV.
- Dynamic templates personalise every message for marketing, lead-engagement, or support.
AI Chatbots & Smart AI Agent
- Qualify leads, answer FAQs, and route conversations automatically.
- AI Agent writes contextual replies and updates Salesforce records in real time.
Flow-Ready Automation (No Code Required)
- Trigger SMS / WhatsApp from Flow, Process Builder, or Apex.
- Automate reminders, follow-ups, and alerts without leaving Salesforce.
Automatic Fallback: WhatsApp → SMS
- Built-in logic resends via SMS if WhatsApp delivery fails, so no message is missed.
Real-Time Alerts & Mobile Notifications
- Instant messages for new leads, case updates, task assignments, or form fills.
- Keep teams and customers in the loop with event-based alerts.
Analytics & Dashboards
- Track delivery, open, click, and reply rates inside Salesforce.
- Actionable dashboards help you optimize campaigns and workflows.
Enterprise-Grade Compliance & Security
- ISO 27001:2022 certified, with GDPR and TCPA consent tooling.
- Opt-in/opt-out management, encryption, and full audit trails.
Fast Setup, Transparent Pricing, Free Trial
- Native install in minutes. No hidden fees for failed sends.
- Includes 100 free SMS credits. Trusted by Yamaha, Fujifilm, Legrand, and more.
Stand‑out features
- AI Agent for automated replies + live hand‑off
- Flow‑builder automation & quick‑send utility bar
- Bring‑your‑own gateway (Twilio, Vonage) support
- Real‑time desktop alerts for incoming messages
Ideal for SaaS, CX, and RevOps teams that want advanced functionality without third‑party integrations.
2. SMS Magic
AppExchange listingSMS Magic & Conversive | Conversational Messaging
| Website | sms-magic.com |
|---|---|
| AppExchange Link | Link |
| Pricing | From $7 USD/user/month |
| Reviews | 4.82 / 5, from 1,135 reviews |
| Compliance | GDPR ✔ TCPA ✔ Opt‑Out Handling ✔ |
SMS-Magic, a long-standing omnichannel solution, boasts 1034 two-to-five-star ratings, reflecting strong user approval, with 25 one-star ratings indicating areas for ongoing improvement. SMS‑Magic pairs SMS with Conversive AI to support finance, education, and healthcare organisations. It integrates multiple channels and offers a library of pre‑built use cases.
Key features
- AI‑guided conversational flows
- Omnichannel integrations beyond SMS/WhatsApp
- Global coverage + 15 years in market
3. Mogli SMS
AppExchange listingMogli: 5-Star SMS and WhatsApp Text Messaging | Built on Salesforce
As of 8 September 2026, Mogli SMS, distinguished for its high ratings and US-based support, holds 4.99 out of 5 across 209 AppExchange reviews. Mogli is built on Salesforce for one‑to‑one or bulk texting. A US‑based support team and long‑standing trust make it popular in nonprofits and education.
4. Sinch SMS
AppExchange listingSinch SMS: Text, SMS, MMS for Sales and Marketing in Salesforce
As of 8 September 2026, Sinch SMS, known for its quick start and MMS support, holds 4.9 out of 5 across 40 AppExchange reviews.
Sinch focuses on rapid onboarding (under 30 min) and supports RCS, MMS, and keyword‑based automation.
5. Girik SMS
AppExchange listingSMS APP for Salesforce – SMS, Messaging, WhatsApp, ChatBot, Web Chat, AI Texting
| Website | girikon.com |
|---|---|
| AppExchange Link | Link |
| Pricing | From $5 USD/user/month |
| Reviews | 4.94 / 5, from 67 reviews |
Girik SMS, recognized for its AI-driven multi-channel messaging, has secured 30 two-to-five-star ratings, reflecting positive user feedback, alongside a single one-star review, indicating a promising performance with minor areas for improvement. Girik SMS adds web chat, AI co‑pilot, and chatbot builder on top of SMS and WhatsApp.
6. Ventas
AppExchange listingVentas No.1 SMS + CTI App + WhatsApp with AI AgentBot for Salesforce
| Website | kcloudtechnologies.com |
|---|---|
| AppExchange Link | Link |
| Pricing | From $10 USD/user/year |
| Reviews | 4.89 / 5, from 150 reviews |
Ventas, recognized for its freemium SMS and CTI with AI bot capabilities, has secured 149 four-to-five-star reviews, demonstrating high user satisfaction, alongside a single one-star review, indicating a strong performance with minimal areas for improvement. Ventas bundles CTI and omnichannel bot features with SMS.
7. Twilio
AppExchange listingTwilio for Salesforce: Send and Receive SMS in Minutes
| Website | twilio.com |
|---|---|
| AppExchange Link | Link |
| Pricing | $15 USD/user/month |
| Reviews | 3 / 5, from 20 reviews |
Twilio for Salesforce, positioned as a developer-centric option, has earned 19 four-to-five-star reviews, reflecting positive feedback from its technical user base, alongside 7 one-star reviews, highlighting areas for further refinement to meet diverse user expectations.
Twilio is the original CPaaS powerhouse, but the Salesforce package requires more developer lift compared with the apps above.
Compliance Snapshot
| App | GDPR | TCPA | Opt-out | BYO Gateway |
|---|---|---|---|---|
| ValueText | ✔ | ✔ | ✔ | ✔ (Twilio, Vonage) |
| SMS‑Magic | ✔ | ✔ | ✔ | ✔ |
| Mogli | ✔ | ✔ | ✔ | – |
| Sinch | ✔ | ✔ | ✔ | – |
| Girik SMS | ✔ | ✔ | ✔ | – |
| Ventas | ✔ | ✔ | ✔ | – |
| Twilio | ✔ | ✔ | ✔ | N/A |
Final Thoughts
Whichever Salesforce SMS app you choose, align it with channel mix, compliance needs, and budget. For most teams looking for modern WhatsApp + SMS with automation and AI, ValueText leads on features, price, and review quality. However, each solution above has its strengths.
Pricing, ratings and review counts read from each vendor’s AppExchange listing on 8 September 2026. Verify the latest figures before purchase.