SMS for Salesforce: Boost Engagement and Drive Sales
Boost engagement, drive sales, and improve customer service with ValueText’s powerful SMS features for Salesforce. Automate messages, send bulk texts, and even use chatbots — all without leaving Salesforce.
Top-rated App for Salesforce SMS Integration
Hundreds of successful teams worldwide communicate via SMS in Salesforce using ValueText
Enhance Your Salesforce with SMS Integration
Boost Engagement and Drive Results
Generate and Convert More Leads
Connect with leads instantly using SMS. Reach out to new prospects the moment they show interest. SMS messages have a much higher open and response rate than emails, ensuring your message gets seen and acted upon.
Deliver Outstanding Customer Support with SMS
Provide faster, more convenient support. Enable customers to connect with your team via SMS, offering a personalized and efficient experience. Automate support interactions with chatbots to resolve common issues instantly and free up your agents for more complex requests.
Automate Appointment Scheduling & Reminders
Reduce no-shows and improve appointment scheduling. Automate appointment confirmations and reminders via SMS to keep customers informed and minimize missed appointments. Offer a convenient way for customers to manage their schedules with simple text commands.
Drive Sales with Targeted SMS Marketing Campaigns
Launch targeted SMS campaigns directly from Salesforce. Send personalized offers, promotions, and updates to segmented lists to drive conversions and build customer loyalty.
Powerful Features, Easy to Use
Personalized SMS Conversations
Start one-to-one SMS conversations directly from Salesforce records. Engage with customers and prospects through personalized text messages, whether they’re contacts, leads, opportunities, or even your custom objects.
Communicate with Multiple Chat Views
Manage all your SMS conversations in one place. Our intuitive Chat Console and Converse Inbox provide a centralized hub to respond to customers, track interactions, and streamline your communication workflows. Leverage features like custom labels, dynamic templates, and auto-responses to maximize efficiency.
Efficient Bulk SMS Messaging
Send targeted bulk SMS messages with ease. Reach a large audience with personalized messages directly from Salesforce List Views, Reports, or Campaigns. Utilize templates and bots to automate your bulk messaging and save time.
Advanced Automation
Automate your SMS workflows. Trigger SMS messages based on specific events or schedules using Salesforce’s native automation tools. Automate appointment confirmations, reminders, special offers, and more. Schedule messages to be sent at the optimal time for each recipient with time and time-zone based scheduling
AI Chatbots
Enhance customer interactions with AI-powered chatbots. Automate conversations, provide instant support, and qualify leads with intelligent chatbots. Seamlessly hand off conversations to live agents when needed for a personalized touch.
Send SMS in Salesforce with Time, Timezone, and Business hours scheduling. You can control or stop the message from sending in case of any changes.
Create dynamic templates to automatically insert customer names, account details, special offers, and more. ValueText supports an unlimited number of relation fields for maximum customization.
Choose to send messages immediately, schedule them for later, or set up recurring campaigns. ValueText provides efficient and reliable message delivery without relying on background API calls.
If the contact doesn’t use WhatsApp and the message cannot be delivered, an SMS will automatically be sent as a fallback channel.
ValueText fully integrates with native Salesforce reports and dashboards to help you track performance of your team as well as cost and engagement of your messages.
Provide customers with flexible options to manage their communication preferences, including keywords, public URLs, record-level opt-out, org-level opt-out, and time-based opt-out.
Empower your team to stay connected with customers through the standard Salesforce mobile app.
Receive instant alerts for incoming SMS messages, even when you're not actively using ValueText. Enable email and mobile app notifications for seamless communication.
Experience the power of SMS communication. ValueText helps businesses achieve up to 98% open rates and improve customer engagement.
ValueText: The Best SMS Solution for Salesforce
Built for Salesforce, Optimized for SMS
Experience seamless integration with your Salesforce environment. ValueText is designed and built specifically for Salesforce, ensuring a smooth and efficient user experience. No more switching between platforms – manage all your SMS communication directly within Salesforce.
Get Started with SMS in Minutes
Start sending SMS messages in minutes. ValueText is quick and easy to set up. Our dedicated support team will guide you through the configuration process and provide comprehensive training for your users.
Transparent and affordable pricing
Enjoy transparent and affordable pricing. Our pricing plans are straightforward and budget-friendly. We don't have hidden fees or charge for failed messages. You simply pay for the messages you send and your ValueText subscription
Easy to Use, with Expert Support
ValueText is designed for ease of use. Our intuitive interface makes it simple to send and manage SMS messages within Salesforce. And if you ever need assistance, our expert support team is always available to help.
Global SMS Reach
Connect with customers worldwide. ValueText provides reliable SMS delivery in over 30 countries, enabling you to reach your audience no matter where they are.
Enterpirse-grade security
Your data is safe with us. ValueText prioritizes security with features like end-to-end encryption, data masking, and GDPR compliance. You can trust us to protect your sensitive information.
ValueText is your trusted partner
60M+
MESSAGES SENT
30+
COUNTRIES SERVED
10
DIRECT CARRIERS
5.0
AVERAGE RATING ON APPEXCHANGE
How to get started with ValueText?
Install Free Trial
Visit our AppExchange listing to get your free trial installed in a Sandbox or Production.
Get Started Free
Verify your phone number
Once it is verified, you can use free credits to test the messaging functionality to your number.
Let our team configure ValueText for you
Schedule a quick call with our specialists to configure ValueText for your use case and provide training
Frequently Asked Questions
FAQs- Trial Related
How does the free trial work?
Your account will receive 1.5 - 3 USD when signing up, and those funds can be used for sending messages. The standard trial period is 15 days but if you need more please contact our support team to extend the trial period.
Are all functionalities available in the trial version?
Yes, all functions are enabled in the trial version irrespectively of the plan you have selected. Once the plan is upgraded in your account the feature will be disabled as per the selected plan.
Can I send messages to any country in the world?
Yes, if you are using WhatsApp or Telegram. However, SMS messages can be sent and received only in the USA and Canada. For all other countries, you will be able to send messages but not receive a response. Please contact our support team to assign you a local number.
Converting a Free Trial Account to a Fully Active Account?
To convert your account, you will need to recharge by logging into the “valuetext.io” website. After the recharging process is completed, you will receive a setup number and steps to follow. The recharge should be completed as per your order form.
Can I send the messages to any number in the trial version?
Messages can be sent only to verified/trusted numbers. You can verify your number at Salesforce > ValueText Setup tab > Step 6 > enter your number with country code and click on verify.
What are Trusted Numbers or verified numbers?
If you are using the trial version then you will need to verify your phone number to send messages. Without verification, you cannot send any messages from your account.
FAQs - General
What is the length of the message?
1600 is the maximum length of a message. However, in the case of SMS, every 160 segments will be considered as 1 message and you can compose up to 1600 characters.
What is the maximum file size and what type of files are supported?
You can send and receive files up to 5 MB and the files that are supported are: pdf, jpeg, png, jpg, xl, doc,mp3, mp4, and Ogg
What is the limit of messages per number that can be sent from an account?
If the volume is below 5000 messages per day then the limits do not apply but if the volume is higher then you can use shortcode to overwrite that behaviour.
Can I get my number?
Yes, you can get your number for sending WhatsApp messages all over the world. But if you would like to send an SMS then you can get your number with the help of porting or hosting methods.
What are Hosting and Porting?
If you would like to get your number for SMS (not for WhatsApp) then you can get your number by hosting or porting. Hosting means you are sharing the SMS capability with us and the existing voice line will be with your existing operator only.
Porting means your service provider will also change and it's completely assigned to us.
Hosting is supported for USA and Canada.
Porting is supported for Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Finland, Germany, Ireland, Italy Luxembourg, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Portugal, Romania, Spain, Slovenia, Switzerland, and the United Kingdom.
Can I send messages to more than one country?
Yes, you can send messages all over the world. Our application can handle automatic number pickup, based on the country you are sending messages to, and you can schedule a message based on the targeted time zone.
Who is your service provider?
Our customers are in almost 40 different countries and they are sending messages to more than 100 countries, therefore we connected with different service providers worldwide while we also have direct aggregators.
Can I get my gateway?
Yes, we support integration with a gateway. However, by default, we also support a few gateways and you can simply configure the details with our app without spending time doing development work. Please reach out to us to know more about the default gateways that are supported.
Can I buy real numbers for OTP verification?
We have a few clients specifically for OTP verification and real numbers. Please contact our technical support for more information about your use case.
FAQs Data Security Related
Is my data secure?
Yes, we have two different architectures. Non-server model and server model.
In the case of the Non-server model, your messages will directly be sent to the network service provider and ValueText doesn’t even know what messages you are sending, and all the messages will be stored only in Salesforce.
In the case of the server model or pass-through server model, we store the data for 10 to 20 seconds before sending the messages to the network., and the messages are deleted automatically once they are delivered or processed.
You can enable the option based on your need.
Can I share credit card information or other important data over the chat, and is there any data masking features available?
You can share the important data and at the same time, you can implement data masking rules to protect the data.
What type of file securities do you have?
We have very high-level security. Our system automatically rejects it if the file’s type is not matching with your settings. For example, you can restrict the “exe” file sharing over the chat, and you can enable the setting to restrict.
