Best Salesforce SMS Apps 2025 – Features, Pricing, Compliance

Why This List Matters

Choosing the right Salesforce SMS apps is now mission-critical for sales, service, and RevOps teams. We analysed nine of the most‑installed AppExchange solutions to find out which tools deliver the best blend of features, pricing, reviews, and compliance in 2025.

Methodology  Data was pulled from public AppExchange listings on 31 May 2025. No vendor‑supplied copy was altered beyond light editing for clarity. Apps with a 1‑star review in the past 12 months appear lower in the rankings.

You can always verify the latest pricing and feature updates on each product’s AppExchange page.

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Most Feature-Rich Salesforce SMS Apps (2025)

ValueText

Mogli SMS

SMS Magic

360 SMS

Feature-Rich Apps with Zero 1-Star Reviews — Past 12 Months

ValueText

Mogli SMS

SMS Magic

Salesforce SMS Apps with the Highest Review Counts

360 SMS

SMS Magic

Mogli SMS

ValueText

Ventas

#1. ValueText

Salesforce SMS & WhatsApp Messaging | AI Chatbot + Automation | ValueText

 

Website	valuetext.io
Demo	Book a demo
AppExchange Link	Link
Pricing	From USD 5 per user /mo
Reviews	4.98 / 5
Compliance	GDPR ✔  TCPA ✔  Opt‑OutHandling

As of May 31, 2025, ValueText has received zero one-star reviews and boasts 85 four-to-five-star reviews, reflecting exceptional customer satisfaction and product quality. ValueText tops the list of Salesforce SMS apps because it’s 100 % native that unifies SMS, MMS, WhatsApp, and AI chatbots in a single console. Teams can send one‑to‑one or bulk messages, automate flows without code, and monitor every conversation in an email‑style Converse View inbox.

Key Highlights

Effortless Bulk & 1-to-1 Campaigns
• Launch high-volume SMS / WhatsApp sends from list views, reports, or CSV.
• Dynamic templates personalise every message for marketing, lead-engagement, or support.

AI Chatbots & Smart AI Agent
• Qualify leads, answer FAQs, and route conversations automatically.
• AI Agent writes contextual replies and updates Salesforce records in real time.

Flow-Ready Automation (No Code Required)
• Trigger SMS / WhatsApp from Flow, Process Builder, or Apex.
• Automate reminders, follow-ups, and alerts without leaving Salesforce.

Automatic Fallback: WhatsApp → SMS
• Built-in logic resends via SMS if WhatsApp delivery fails—so no message is missed.

Real-Time Alerts & Mobile Notifications
• Instant messages for new leads, case updates, task assignments, or form fills.
• Keep teams and customers in the loop with event-based alerts.

Analytics & Dashboards
• Track delivery, open, click, and reply rates inside Salesforce.
• Actionable dashboards help you optimize campaigns and workflows.

Enterprise-Grade Compliance & Security
• GDPR, HIPAA, TCPA, SOC 2 ready.
• Opt-in/opt-out management, encryption, and full audit trails.

Fast Setup, Transparent Pricing, Free Trial
• Native install in minutes—no hidden fees for failed sends.
• Includes 100 free SMS credits. Trusted by Yamaha, Fujifilm, Legrand, and more.

Stand‑out features

• AI Agent for automated replies + live hand‑off
• Flow‑builder automation & quick‑send utility bar
• Bring‑your‑own gateway (Twilio, Vonage) support
• Real‑time desktop alerts for incoming messages

Ideal for SaaS, CX, and RevOps teams that want advanced functionality without third‑party integrations.

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2. SMS Magic

SMS Magic & Conversive | Conversational Messaging

Website	sms-magic.com
AppExchange Link	Link
Pricing	From USD 7 per user /mo
Reviews	4.81 / 5
Compliance	GDPR ✔  TCPA ✔  Opt‑Out Handling ✔

SMS-Magic, a long-standing omnichannel solution, boasts 1034 two-to-five-star ratings, reflecting robust user approval, with 25 one-star ratings indicating areas for ongoing improvement. SMS‑Magic pairs SMS with Conversive AI to support finance, education, and healthcare organisations. It integrates multiple channels and offers a library of pre‑built use cases.

Key features

• AI‑guided conversational flows
• Omnichannel integrations beyond SMS/WhatsApp
• Global coverage + 15 years in market

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3. 360 SMS

360 SMS App for Salesforce Messaging – Send SMS | WhatsApp from Salesforce | CTI

Website	360smsapp.com
AppExchange Link	Link
Pricing	From USD 7 per user /mo
Reviews	4.89 / 5
Compliance	GDPR ✔  TCPA ✔  Opt‑Out Handling ✔

The 360 SMS app is a Salesforce native SMS app for Salesforce with numerous out-of-the-box capabilities that help users distill weeks of work into hours. 

• 360 SMS integration with Salesforce offers you 11 pre-integrated communication channels, including SMS, MMS, WhatsApp, Facebook Messenger, CTI, Voicemail, Viber, WeChat, Line, Instagram, and Kakao Talk.
• Besides, this app provides you with no-code and standard Salesforce automation capabilities that you can use to meet specific use case requirements.
• This no-code solution lets you create surveys and chatbots without an expert’s help. 
• This app also acts as a bulk messaging app that lets you connect with millions in one go with its advanced bulk messaging from reports and eliminates repetitive tasks. 
• The best part of this Salesforce SMS service is you can manage conversation at scale with its single-window console and perform most of your messaging operations from a single screen.
• On top of everything, its serverless architecture helps to keep data secure as it doesn’t store anything when you use Salesforce to send SMS.
• Moreover, the app supports privacy by design and allows users to manage opt-in or opt-out the way a customer wants by adding custom fields. This way, users become future-ready to get around every new texting rule and regulation and perform compliant texting. 

Why This Matters for Large-Scale Outreach

360 SMS has helped a diverse group of industries like Education, Finance, Healthcare, Nonprofits, ISP, Mortgage, Insurance, Real estate, Recruitment, and Legal to increase customer acquisition and grow their business.

Support to Bring your own gateway : Yes

4. Mogli SMS

Mogli: 5-Star SMS and WhatsApp Text Messaging | Built on Salesforce

Website	mogli.com
AppExchange Link	Link
Pricing	From USD 4 935 per org / yr
Reviews	4.99 / 5
Compliance	GDPR ✔  TCPA ✔  Opt‑Out Handling ✔

As of May 31, 2025, Mogli SMS, distinguished for its high ratings and US-based support, has achieved 187 four-to-five-star ratings with zero one-star reviews, underscoring its exceptional user satisfaction and reliability.
Mogli is built on Salesforce for seamless one‑to‑one or bulk texting. A US‑based support team and long‑standing trust make it popular in nonprofits and education.

5. Sinch SMS

Sinch SMS: Text, SMS, MMS for Sales and Marketing in Salesforce

Website	sinch.com
AppExchange Link	Link
Pricing	From USD 10 per user /mo
Reviews	4.88 / 5
Compliance	GDPR ✔  TCPA ✔  Opt‑Out Handling ✔

As of May 31, 2025, Sinch SMS, known for its quick start and MMS support, has earned 85 four-to-five-star ratings, reflecting high user satisfaction, with just 1 one-star review, indicating a strong performance with minimal areas for improvement.

Sinch focuses on rapid onboarding (under 30 min) and supports RCS, MMS, and keyword‑based automation.

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6. Girik SMS

SMS APP for Salesforce – SMS, Messaging, WhatsApp, ChatBot, Web Chat, AI Texting

Website	girikon.com
AppExchange Link	Link
Pricing	From USD 5 per user /mo
Reviews	4.87 / 5

Girik SMS, recognized for its AI-driven multi-channel messaging, has secured 30 two-to-five-star ratings, reflecting positive user feedback, alongside a single one-star review, indicating a promising performance with minor areas for improvement. Girik SMS adds web chat, AI co‑pilot, and chatbot builder on top of SMS and WhatsApp.

7. Textolic SMS

Textolic SMS: Whatsapp, Text Messaging app for Salesforce | AI-Powered

Website	360degreecloud.com
AppExchange Link	Link
Pricing	From USD 340 per org /mo
Reviews	4.88 / 5

Textolic SMS, known for its broad channel coverage, has earned 79 four-to-five-star reviews, reflecting strong user satisfaction and reliable performance across diverse communication platforms. Textolic supports WhatsApp, Viber, Line, and more, plus CTI and ringless voicemail.

8. Ventas

Ventas No.1 SMS + CTI App + WhatsApp with AI AgentBot for Salesforce

Website	kcloudtechnologies.com
AppExchange Link	Link
Pricing	Freemium (contact sales)
Reviews	4.89 / 5

Ventas, recognized for its freemium SMS and CTI with AI bot capabilities, has secured 149 four-to-five-star reviews, demonstrating high user satisfaction, alongside a single one-star review, indicating a strong performance with minimal areas for improvement.
Ventas bundles CTI and omnichannel bot features with SMS.

9. Twilio

Twilio for Salesforce: Send and Receive SMS in Minutes

Website	twilio.com
AppExchange Link	Link
Pricing	From USD 15 per user /mo
Reviews	3.21 / 5

Twilio for Salesforce, positioned as a developer-centric option, has earned 19 four-to-five-star reviews, reflecting positive feedback from its technical user base, alongside 7 one-star reviews, highlighting areas for further refinement to meet diverse user expectations.

Twilio is the original CPaaS powerhouse, but the Salesforce package requires more developer lift compared with the apps above.

Compliance Snapshot

App	GDPR	TCPA	Opt-out	BYO Gateway
ValueText	✔	✔	✔	✔ (Twilio, Vonage)
SMS‑Magic	✔	✔	✔	✔
360 SMS	✔	✔	✔	✔
Mogli	✔	✔	✔	–
Sinch	✔	✔	✔	–
Girik SMS	✔	✔	✔	–
Textolic	✔	✔	✔	–
Ventas	✔	✔	✔	–
Twilio	✔	✔	✔	N/A

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Final Thoughts

Whichever Salesforce SMS app you choose, align it with channel mix, compliance needs, and budget. For most teams looking for modern WhatsApp + SMS with automation and AI, ValueText leads on features, price, and review quality. However, each solution above has its strengths.

Pricing and review counts sourced from AppExchange on 31 May 2025. Verify the latest figures before purchase.

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Ready to see how ValueText can upgrade your messaging stack? 
Book a demo or explore our Salesforce messaging playbook for more insights.

 

Author : Nikhil — Senior Client Consultant, ValueText

Nikhil leads global marketing and Salesforce integration initiatives for ValueText’s SaaS messaging platform. He writes high-impact blogs, guides new users through onboarding and training, and drives adoption of SMS / WhatsApp automation across industries. Passionate about the crossroads of marketing, technology, and client success.