Multilingual template sets and routing by language in Salesforce
If your customers speak more than one language, language should not be
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Payment confirmations and gentle payment-plan reminders in Salesforce
If you manage payments in Salesforce, the real risk isn’t forgetting to
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“Technician on the way” from Service Appointment, with slot change by reply
In many field teams, the last mile of communication is still manual.
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Case Status Messaging in Salesforce: Acknowledge → Progress → Resolution
Most support orgs already send ad-hoc WhatsApp or SMS updates from Salesforce.
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Speed-to-Lead Auto-Replies from Lead Creation
In most Salesforce orgs I work with, “slow speed-to-lead” is blamed on
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ContactPointConsent in Salesforce: A Practical Model for WhatsApp & SMS
If you’re sending WhatsApp or SMS from Salesforce at any meaningful volume,
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