Salesforce provides a facility to capture multiple contact numbers of a customer through below options

• Phone
• Mobile Number
• Home Phone
• Assistance Phone
• Other Phone
• Our custom phone type field

Requirement:  Your Business may not want to use all the 5 contact numbers for sending SMS and hence there is a requirement of ‘Home Phone’ to be disabled so that no SMS would be sent to ‘Home phone’.

Solution: Below configuration need to be done which will disable the phone field utilization for sending SMS for ‘Home Phone’.

Navigation:

Login to Salesforce > ValueText App > “Custom Phone Fields” tab > Click on “New” button.

Select the object – where you want to disable the field.

Select Action – There will be a dropdown with two types of actions. Please select the action “Deactivate phone field to use”.

You can also learn about “Active text formula field to use” here