ValueText Help Articles

What Is Sender Id?

 A Sender ID is classified as a unique identifier of a message source. Sender ID can either be an “alphanumeric value or a phone number“, which is based on the outbound country message.

The maximum length for setting a Sender ID cannot exceed more than Eleven characters. This limit on characters can vary from one country to another.

Countries (except for India) have the limitation of 11 Alpha Numeric Characters.

An SMS can be sent either from the Valuetext sender ID or a dedicated number that can be purchased from us. Prices for sender ID (numbers) vary from Country to Country.

 

Configure sender ID at Salesforce:

There is no limitation to the number of Sender IDs that you can register.

To register sender ID at Force.com app:

Login to Salesforce > “ValueText SMS” app > “Sender ID” Tab > New Button.

1. Enter a unique identifier number in the Sender ID box

2. Enter Label for Sender ID

3. Check “Active” to make it available for use.

4. Choose a Skill-based bot to run when an incoming message is received

5. Add comments for the Sender ID

6. We can add a message suffix for every message that is going to be sent by this Sender ID

7. Choose message sending channel such as WhatsApp, SMS or Telegram, etc. as a default communication channel for Sender ID

 

8. Select business hours and enter “Reply message” in the “Auto-Reply” box for sending a message when incoming messages are received out of business hours

What Is Sender Id

 9. Provide access to the Sender ID for sending a message by selecting Access Type. and we can give access based on the profiles, users, or queues.

 

10. Select GateWay at ValueText

What Is Sender Id

 A “Sender ID” can either be a purchased number or a custom alphanumeric value.

A maximum of 3 working days is needed to activate the Sender ID with the network operator.

During registration, ensure “Sent for Approval” is checked, this triggers an auto-generated email to Valuetext requesting registration of the Sender ID with the network operator.

These Sender IDs can also be configured or can be managed for the promotion or transaction messages at “Force.com” App by providing access to the user profile

Use cases for Multiple Profiles:

  1. Multiple profiles can be used to send SMS to different countries.

  2. Multiple profiles can also be configured – one for making transactions and the other for announcing promotions.

For example, A Sender ID marked for the Marketing team can be tagged to the Marketing Profile (refer to bove image ).

 

 

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