This feature enables you to view reports for bulk jobs that you have sent using various methods such as bulk message, bulk message from CSV, bulk message from list view, bulk select, and texting from reports. Follow the steps below to access the report for a bulk job:

1. Open the App launcher and search for “Workflow Schedules & Follow Ups”.

2. You will find a list of bulk jobs that you have sent using different bulk processes. Select the desired bulk job to view its report.

3. The detailed report for the selected bulk job will be displayed. It includes information about outbound messages, inbound messages, unknown status, undelivered messages, queued messages, sent messages, responded messages, delivered messages, failed messages, and read messages.

4. You can use the status selection option to filter the records based on their status.

5. By default, the list displays up to 2000 records. If you want to view all the records, click on the “Download Records in CSV” option to download a CSV file containing all the records with their respective status.

6. To view the message bucket record, click on the “View” button.

Additional Metrics:

• Total Messages Processed: The total number of messages sent through the bulk job.
• Total Messages Responded: The total number of responses received from the sent messages.
• Total Messages Cost: The cost associated with sending the messages.
• Success Ratio: The percentage of messages delivered out of the total messages sent (Total Messages Processed – Total Messages Failed/ Total Messages Sent * 100).
• Opt Out: In Bound Opted/Sent Messages*100
• Response Ratio: The percentage of messages received out of the total messages sent (Total Messages Responded / Total Messages Sent – Un Delivered + Undelivered * 100).