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Bulk message job reporting
This feature lets you view a report for any bulk job you've sent, whether through bulk message, bulk message from CSV, bulk message from list view, bulk select, or texting from reports.
Last updated 28 Nov 2025Open a bulk job's report
- Open the App Launcher. Search for Workflow Schedules & Follow Ups and select it.
Fig 01 - Select the bulk job. The list shows every bulk job you've sent through the different bulk processes. Select the job whose report you want to view.
Fig 02
Read the job report
The detailed report for the selected bulk job includes outbound messages, inbound messages, unknown status, undelivered messages, queued messages, sent messages, responded messages, delivered messages, failed messages, and read messages.
Filter and export records
- Filter by status. Use the status selection dropdown to filter the records by their status, such as Delivered, FAIL, Read, Responded, Sent, Queued, or Undelivered.
Fig 04 - Export every record. By default, the list shows up to 2000 records. To view all the records, click Download Records in CSV to download a CSV file containing every record with its status.
Fig 05
View a message bucket record
Click View on any record to open its message bucket record.
Additional metrics
- Total Messages Processed: the total number of messages sent through the bulk job.
- Total Messages Responded: the total number of responses received from the sent messages.
- Total Messages Cost: the cost associated with sending the messages.
- Success Ratio: the percentage of messages delivered out of the total messages sent (Total Messages Processed - Total Messages Failed / Total Messages Sent * 100).
- Opt Out: In Bound Opted / Sent Messages * 100.
- Response Ratio: the percentage of messages received out of the total messages sent (Total Messages Responded / Total Messages Sent - Un Delivered + Undelivered * 100).
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