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Access level or Template folders
- Access Level/Template folder is used to access the templates based on Profile, User access, and Queue.
- While you create a template, you have to select Access Level.
- To create an access level, follow the below steps.
- Input your access level name.
- Select one of the Access Types from the drop-down list (Define your access level to be accessed by profile, Multi-user, or Queue).
- If you selected Access Type Is Profile, then Add profiles.
- Click Save
